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Rianne Jonker

@riannejonker

Customer supply and service professional at GXO, improving logistics partnerships and customer operations.

At GXO, I work on relationship optimization, partnership building, and logistics improvements. I also contributed to building the first matrescence center in the Netherlands as a core team member of This is the Village.

At Ferrero, I managed a team of eight and worked on logistics improvements and efficiency. At Reckitt, I managed a team of six, improved processes and efficiency, and managed internal and external service KPIs.

At Reckitt, I helped improve Advantage Reporting, reaching rankings of 1 in Belgium and 4 in the Netherlands, compared with earlier rankings of 12 and 8. I also worked on delivery efficiency and cost optimization, and was a top-three performer on picking efficiency for the Netherlands and Belgium.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Coordinator

Current

GXO

Dec 2025 - Present (10 months)

Responsible for relationship optimization and partnership building, and logistics improvements.

Current

Founder

Current

RiVivre

Jan 2024 - Present (2 years 9 months)

Bringing people together through community experiences and learning journeys to rediscover purpose and create more meaningful lives.

Core Team Member

This is the Village

Apr 2025 - Apr 2026 (1 year)

Building the first matrescence center in the Netherlands. First contact of the customers (experts), alignment, implementation of operational workarounds.

Customer Service & Master Data Manager a.i

Ferrero

Jan 2023 - Dec 2023 (11 months)

Team management (8p), logistics improvements (3PL, Refusals & Returns), efficiency/optimization.

Customer Service Manager

Reckitt

Aug 2020 - Dec 2022 (2 years 4 months)

Team management (6p), cost optimization, implementation of process & efficiency improvement, manage internal & external service KPI’s, relationship optimization & partnership building, Order to Cash process management.

Customer Service Coordinator

Reckitt

Feb 2018 - Jul 2020 (2 years 5 months)

Team lead; coordination of team activities to enhance internal processes and establish best practices. Strong customer focus; intensify collaboration and strengthen relationships with customers, developing and implementing action plans. Accountable for improvement of key KPIs, e.g. SLA, Cost to Serve.

Customer Service Analyst

Reckitt

Mar 2017 - Jan 2018 (10 months)

Responsible for daily operation activities of key customers to ensure high levels of service. Improved promotion process by establishing efficient partnership and simplifying processes. Analysing, reporting and follow up of Cost to Serve.

Field Supervisor Quantitative Research

Kantar TNS Belgium

Jul 2011 - Feb 2017 (5 years 7 months)

End-to-end operational overview; pricing, planning, budget control, timings, quota, sampling. Reorganizing and implementing cost cutting initiatives for the quantitative department. Coaching, training and motivating a team of independent interviewers.