Jade Burton

Provided temporary support to HMRC, handling customer calls related to tax queries. Successfully addressed inquiries and offered clear guidance to taxpayers.

Worked on the NHS Track and Trace campaign, contacting individuals with positive COVID-19 cases. Provided essential isolation advice and public health guidance.

Contributed to the NHS Test and Trace campaign, ringing positive cases to offer guidance and isolation advice. Played a vital role in supporting national health initiatives.

Managed inbound and outbound calls to facilitate transport bookings for customers and businesses. Coordinated travel arrangements for various destinations including airports and hospitals.

Performed cleaning services for both residential and commercial properties. Maintained high standards of cleanliness and hygiene across various sites.

Executed outbound calls to existing customers to generate qualified sales leads. Successfully referred leads to sales assistants, contributing to sales conversions.

Volunteered to assist with daily shop operations and provided basic customer service. Developed confidence in face-to-face interactions with the general public.

Worked as part of a team on the night shift production line during a Christmas temporary contract. Contributed to the efficient manufacturing process of confectionery products.

Served as a Field Sales Representative, engaging in face-to-face sales independently and as part of a team. Acquired strong customer service skills through extensive sales training.

Volunteered as a Retail Assistant, managing stock sorting, merchandising, and customer transactions. Operated the cash till and handled money accurately.

Completed a one-week work experience on the dialysis ward, gaining exposure to medical procedures and patient care. Observed healthcare professionals in a clinical setting.

Grade: A-C in 5 or more subjects

Achieved GCSE qualifications across five or more subjects, including core subjects such as Mathematics and English. Demonstrated proficiency in a broad range of academic disciplines.

Completed a BTEC Level 2 qualification in Travel and Tourism. Developed foundational knowledge and practical skills relevant to the travel industry.

Undertook courses in Psychology and Sociology. Gained insights into human behavior and societal structures through dedicated study.

Activities and societies: Waiting tables on a weekly basis in the college restaurant

Engaged in a college course from 2006 to 2007, which included practical experience in hospitality. Regularly waited tables in the college restaurant, developing customer service and operational skills.