Ajay Chand

Established rapport whilst meeting with customers prior to unloading equipment and travelled to locations all over the UK. Organized suitable entertainment locations, interacted with guests, and explained equipment usage. Resolved technical issues in a timely manner, remaining calm during difficult times.

Provided first-rate quality service through inbound telephony calls for HMRC, processing post via Digital Mail Service and handling Web Chat. Followed guidance, updated HMRC systems, and handled customer data sensitively. Supported customers with questions, provided information, and escalated inquiries.

Worked on a predictive dialler making outbound calls to customers booking smart meters and dealt with inbound calls to book appointments. Worked off a list of current business customers to ask about upgrading and described the benefits of smart meters.

Completed monthly returns posting summary and bank reconciliation. Prepared reports for the Headteacher and budget holders. Assisted with completion of year end creditors, debtors, receipts and payments in advance, and assisted with the preparation of year end returns and closing of accounts.

Provided first-rate quality service through inbound telephony calls for HMRC, processing post via Digital Mail Service and handling Web Chat. Followed guidance, updated HMRC systems, and handled customer data sensitively. Supported customers with questions, provided information, and escalated inquiries.

Undertook interviews with contacts of COVID-19 cases in line with contact tracing protocols and guidance. Provided advice to cases and contacts regarding isolation and symptoms, and delivered infection control advice. Provided line management to a small team of Contact Tracers.

Took customer orders over the phone, refunded customers for damaged products, and replaced products. Dealt daily with vulnerable customers and handled complaints regarding damaged products. Applied eVouchers to customers' orders for discounts.

Managed a portfolio of customer complaint cases, ensuring all complaints were dealt with fairly and in a timely manner. Minimized risk and exposure to ensure right outcomes were achieved, reflected in customer compensation amounts. Worked in line with FOS regulations, focused on treating customers right, and consistently hit targets.