Open to opportunities

Jacqueline Essandorwa

@jacquelineessandorwa

Customer service and compliance professional experienced in high-volume visa operations and confidential records management.

Ghana

Message

What I'm looking for

I am seeking a role in a compliance-focused, collaborative environment where I can apply visa-processing, records management, and customer-service skills while growing into expanded operational or compliance responsibilities.

I am a customer service and administration professional with over three years' experience working in compliance-driven environments, notably at TLS Contact (UK Visa Application Centre). I specialize in processing and verifying high volumes of visa applications, maintaining secure records, and ensuring strict regulatory compliance.

I consistently handle high-volume client interactions across phone, email, and in-person channels, manage escalated cases with professionalism and confidentiality, and produce accurate operational reports to support decision-making. I have experience traveling to support regional operations and collaborating closely with data teams to achieve outreach registration goals.

I bring strong interpersonal skills, attention to detail, and proficiency in Microsoft Office to deliver efficient service in fast-paced, multicultural settings. I seek roles where I can apply my compliance knowledge, customer-facing experience, and administrative strengths to improve operational accuracy and client satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Agent

TLS Contact

Jun 2023 - Nov 2024 (1 year 5 months)

Processed and verified high volumes of UK visa applications, ensuring completeness and embassy compliance while maintaining confidential records and generating daily operational reports; traveled to Côte d'Ivoire to oversee visa processing and managed escalated cases professionally.

Visa Processing & Compliance Records Management Customer Service Biometrics MS Office

Cashier

Sunda Investment Ghana

Sep 2022 - Nov 2022 (2 months)

Processed customer payments and refunds with accuracy, verified transactions, resolved pricing concerns, and maintained positive customer relationships to ensure smooth daily operations.

Cash Handling Customer Service Communication Attention To Detail

National Service Person

National Health Insurance Authority

Sep 2020 - Aug 2021 (11 months)

Supported customer payments and account settlements, performed financial reconciliations and daily reporting in Excel, and guided customers through payment processes while maintaining updated account records.

Payments Processing Financial Reconciliations Excel Customer Support Reporting Data Entry Account Management

Administrative Intern

Kwadaso SDA Hospital

Jul 2019 - Sep 2019 (2 months)

Assisted with administrative operations, record-keeping, and compliance with health standards while collaborating with teams to ensure efficient service delivery.

Administrative Support Records Management & Compliance Team Collaboration Customer Service Documentation