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Deborah Korankyewaa Agyapong

@deborahkorankyewaaagyapong

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Customer Service and HR-focused professional delivering strong support, administration, and people-relation excellence.

Ghana

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What I'm looking for

I’m looking for a growth-conducive environment where I can blend customer service excellence with HR and administrative support, take ownership with minimal supervision, and keep improving—contributing through problem-solving, strong communication, and reliable reporting.

I’m a highly-motivated professional with proven People Relations capability across Human Resources (recruitment, onboarding, engagement) and Customer Service, supported by strong administrative execution. I’m known for a strong work ethic, exceptional interpersonal skills, and adaptability—especially when working unsupervised and learning quickly.

In my current Customer Service role at Buwelo Africa Ltd., I solve complex inquiries for US customers using English fluency and cultural competency, helping ensure a seamless brand experience and reduced escalation. I consistently meet KPIs (Average Handle Time and Productivity) and exceed Customer Satisfaction, while using enterprise-level Customer Relationship Management tools to document interactions accurately.

Earlier, I supported HR operations as an HR Intern at Sunda International, assisting with recruitment and selection (CV sorting, scheduling and conducting interviews, candidate communications, offer letter processing, and onboarding). I also conducted orientation and training sessions for new recruits and tracked probation performance for reporting.

I’ve also strengthened my administrative and compliance mindset through roles including Office Manager/Treasury Head at Gracefields Chapel and HR/Administrative Assistant (National Service) at Electricity Company of Ghana. These experiences sharpened my attention to records and reporting, including minute writing, memoranda distribution, attendance tracking, and pre-auditing that reduced financial discrepancies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Buwelo Africa Ltd.

Jan 2026 - Present (6 months)

Handled complex inquiries for US customers using strong English fluency and cultural competency, reducing escalation and ensuring a seamless brand experience. Met KPI targets for Average Handle Time and productivity while documenting customer interactions using enterprise-level CRM tools.

Customer Service Fluency Cultural Competence Escalation Handling KPI Tracking Average Handle Time Productivity Customer Satisfaction Customer Relationship Management (CRM)Documentation

Human Resource Intern

Sunda International

Mar 2024 - Jun 2024 (3 months)

Supported recruitment and selection activities including CV screening, interview scheduling, candidate communications, offer letter processing, and onboarding. Conducted orientation and training for new recruits and tracked probation staff performance for reporting.

CV Screening Interview Scheduling Candidate Communications Onboarding

Office Manager/Treasury Head

Gracefields Chapel

Feb 2023 - Dec 2023 (10 months)

Managed finance-related processing including cash deposits and withdrawals, and disbursing and processing cash and cheques for designated recipients. Prepared and maintained financial documentation and produced weekly and monthly finance reports, receiving positive auditor commendation for filing and presentation.

Cash Handling Cash Withdrawals Cheque Processing Financial Documentation Audit Readiness

HR/Administrative Assistant

Electricity Company of Ghana

Nov 2022 - Oct 2023 (11 months)

Performed HR and administrative duties with minimal supervision and served as secretary to the area manager, handling minute writing, typing, and memo distribution. Maintained staff attendance records for monthly reporting and acted as a liaison between the area HR officer and district staff.

HR & Administration Typing Memorandum Distribution Liaison Data Management

Audit Intern

Electricity Company of Ghana

Oct 2021 - Dec 2021 (2 months)

Supported audit activities by pre-auditing and vetting financial claims, contributing to a reduction in financial discrepancies. Helped execute the year-end stock take for the Ashanti SBU and collaborated with the audit team to meet targets.

Vetting Financial Claims Audit Support

Education

Degrees, certifications, and relevant coursework

National HR Mentorship Program (HR Certification Centre)

HR Mentorship Program, Human Resources

2024 - 2024

Grade: n/a

Activities and societies: HR Mentorship Training

Completed a 3-month structured mentorship program designed to bridge HR academia and corporate practice. Covered modules such as talent acquisition, employee engagement, and performance management.

Kwame Nkrumah University of Science and Technology (KNUST)

Bachelor of Science, Business Administration (Human Resource Management)

2018 - 2022

Grade: First Class Honors

Earned a Bachelor of Science in Business Administration with a focus on Human Resource Management. Graduated with First Class Honors.

X Culture Project

Global Collaboration Certificate, Global Collaboration

2021 - 2021

Grade: A

Activities and societies: Ranked among the top 5% of highly competitive X Culture students.

Completed the Global Collaboration Certificate program through X Culture Project. Ranked among the top performers in the cohort.

Burma Camp Computer Center (BCCC)

Computer Knowledge and Literacy, Computer Literacy

2018 - 2018

Grade: Overall second-best student

Activities and societies: Computer Knowledge and Literacy

Completed a short program in computer knowledge and literacy. Achieved one of the highest rankings in the batch.

Abuakwa State College

West African Senior School Certificate, Business

2015 - 2018

Grade: Distinction (top 1%)

Completed secondary education and earned the West African Senior School Certificate with a Business option. Graduated with distinction and was among the top students.