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Magdalene Okyere-kissi

@magdaleneokyere-kiss

Remote customer support professional with Ministry of Education experience in records, policy documents, and daily customer service.

Ghana

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What I'm looking for

I’m seeking a remote customer support or client service role.

At the Ministry of Education, I supported departmental operations through records management, report preparation, and routine coordination. I also gathered and organised data for policy development and management reporting.

At SSNIT, I supported payment verification and compliance checks on member records, handled confidential information, and assisted clients with enquiries. At Opportunity International Savings and Loans, I supported record keeping and data entry.

I serve customers through daily sales at my family’s retail shop and school food vending stand. I’m seeking a remote customer support or client service role, and I use Excel and AI tools for research, summaries, and first drafts, checking outputs carefully.

Experience

Work history, roles, and key accomplishments

Current

Sales Support

Current

Family Retail Shop & School Food Vending Stand

Handle daily sales and customer transactions, count cash, and provide correct change at a family retail shop and school food stand. Serve customers and assist with pricing and cost-profit balancing.

Customer Service Cash Handling Sales Pricing Communication Skills

National Service Personnel

Ministry of Education

Oct 2024 - Dec 2025 (1 year 2 months)

Supported departmental operations through documentation, records management, report preparation, and administrative coordination. Gathered and analyzed data for policy development and prepared policy briefs and stakeholder communications.

Documentation Records Management Report Writing Data Analysis Policy Briefs Stakeholder Communication Meeting Coordination Confidentiality

Intern, Payment Certification

Social Security and National Insurance Trust (SSNIT)

Sep 2023 - Oct 2023 (1 month)

Supported payment verification and compliance checks on member records, ensuring accuracy and adherence to internal standards. Reviewed and filed documents, maintained confidential records, and assisted clients professionally.

Payment Verification Compliance Data Entry Records Management Confidentiality Client Services

Intern

Opportunity International Savings and Loans

Nov 2022 - Dec 2022 (1 month)

Supported record keeping, documentation, and data entry. Assisted the accounting team with basic financial and clerical work and helped maintain smooth office operations.

Record keeping Documentation Data Entry Accounting Support Office Operations

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Arts, Economics

Bachelor of Arts in Economics from Kwame Nkrumah University of Science and Technology, completed in November 2024.

Ghana National College

WASSCE, General

Completed WASSCE at Ghana National College in September 2020.

ALX

AI Career Essentials, AI

Earned the AI Career Essentials certificate from ALX.

Precision Quality Internship

Business Skills and Professional Development Course, Business Skills

2026 - 2026

Activities and societies: Team Lead, final project: led a team to design a sensor-based waste-separation bin prototype that detects and separates metal from food waste, for a sustainability-focused business project.

Completed the Business Skills and Professional Development Course from January to June 2026, covering negotiation, emotional intelligence, meeting facilitation, and report writing.