Open to opportunities

jacqueline Domdom

@jacquelinedomdom

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Tourism Management graduate focused on guest service, front office operations, and events.

Philippines

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What I'm looking for

I’m looking for a hospitality role where I can support guests with front office service, teamwork, and professionalism. I want opportunities to grow in customer experience and learn more in tourism operations and events.

I’m a Tourism Management graduate with strong communication, problem solving, and interpersonal skills built through academic training and hospitality internships. I’m motivated by service and committed to delivering excellent customer service in fast-paced, team-oriented environments.

Through my On-the-Job Training at Sun Miles Property Mngt. Corp., I assisted guests with check-in and check-out procedures, responded to guest inquiries, and supported smooth daily Front Office and House Keeping operations. I also helped maintain cleanliness and organization of guest rooms and public areas while following company standards for hospitality, safety, and cleanliness.

At The Madison Crown Hotel, I supported guest experiences across Food and Beverage & Front Office. I welcomed and assisted guests professionally, processed reservations, answered phone calls, handled guest requests, and assisted in food and beverage service while prioritizing customer satisfaction.

I also completed TESDA events management training and earned a National Certificate lll in Events Management Services, along with learning focused on tourism development topics like MICE and tourism communication. I bring teamwork, adaptability, multitasking, and time management to every shift, and I’m ready to contribute immediately with professionalism.

Experience

Work history, roles, and key accomplishments

Food & Beverage & Front Office OJT

The Madison Crown Hotel

Feb 2026 - Apr 2026 (2 months)

Welcomed and assisted guests in a professional and friendly manner, processed reservations, answered phone calls, and handled guest requests. Assisted in food and beverage service while ensuring customer satisfaction and maintaining readiness of dining areas before and after service.

Food Service Front Office Guest Service Guest Requests Customer Satisfaction Teamwork Communication Problem Solving

Front Office & Housekeeping OJT

Sun Miles Property Management Corp.

Mar 2024 - Apr 2024 (1 month)

Assisted guests with check-in and check-out procedures, responded to guest inquiries, and provided customer service. Maintained cleanliness and organization of guest rooms and public areas while coordinating with team members for smooth daily operations.

Front Office Customer Service Responding To Guest Inquiries Housekeeping Teamwork

Education

Degrees, certifications, and relevant coursework

Tanauan Institute Inc.

Bachelor of Science, Tourism Management

2022 -

Activities and societies: Dean’s Lister (2025).

Pursuing a Bachelor of Science in Tourism Management at Tanauan Institute Inc. expected to continue until completion.

Synergy Assessment and Training Center

National Certificate III, Events Management Services

Activities and societies: Center Certificate of Completion (April 2026). Dean’s Lister (2025).

Completed and received a National Certificate III in Events Management Services. Also received a Center Certificate of Completion in 2026.

Sun Miles Property Mngt. Corp.

Certificate of Completion, Events Management Services

Activities and societies: TESDA- Events Management Services NCIII training (On-the-Job) at Sun Miles Mngt. Corp.

Completed On-the-Job TESDA training related to Events Management Services. Training supported skills development in an operational hospitality setting.

The Madison Crown Hotel

HUMSS Training, Humanities and Social Sciences (HUMSS)

2020 - 2022

Completed Humanities and Social Sciences (HUMSS) training at The Madison Crown Hotel. The training supported development through hospitality-related exposure.