HGHazel Garcia
@hazelgarcia
Experienced hotelier dedicated to exceptional guest experiences and operational excellence.
PhilippinesWhat I'm looking for
I am a passionate hotelier with extensive experience in hospitality management, dedicated to delivering exceptional guest experiences. My journey began with student traineeships at Fuente Pension House and SotoGrande Hotel and Resort, where I honed my skills in customer service and operational efficiency.
Over the years, I have held various positions, including Central Reservations Officer at Crown Regency Hotel and Resorts and currently as a Reservations Associate at Belmont Hotel Mactan. My commitment to excellence is reflected in my participation in numerous training seminars, enhancing my skills in guest service and sustainable hospitality.
Experience
Work history, roles, and key accomplishments
Reservations Associate
Belmont Hotel Mactan
Jan 2023 - Feb 2023 (1 month)
Assisted in managing reservations and providing customer support, contributing to the hotel's operational efficiency.
Central Reservations Officer
Crown Regency Hotel and Resorts
Jan 2022 - Jan 2023 (1 year)
Managed central reservations, ensuring efficient booking processes and exceptional customer service for guests.
Server
SotoGrande Hotel and Resort
Jan 2020 - Jan 2021 (1 year)
Worked as a server in the Food and Beverage Department, providing excellent customer service and ensuring guest satisfaction.
Student Trainee
SotoGrande Hotel and Resort
Jul 2018 - Nov 2018 (4 months)
Participated in a student trainee program at SotoGrande Hotel and Resort, focusing on various aspects of hotel operations and guest services.
Student Trainee
Fuente Pension House
Oct 2014 - Jan 2015 (3 months)
Completed a student trainee program at Fuente Pension House, gaining hands-on experience in hospitality operations and customer service.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cebu-Main Campus
Bachelor of Science, Hospitality Management
2011 - 2019
Concord High School
High School Diploma
2007 - 2010
City Central School
Elementary School Diploma
2001 - 2007
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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