Open to opportunities

Leila Vivero

@leilavivero

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Customer-focused front office professional skilled in guest relations and events.

Philippines

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What I'm looking for

I seek a hospitality role focusing on front office, guest relations, or events where I can grow, contribute reliable service, and work in a collaborative, service-oriented team.

I am a passionate, detail-oriented front office and guest relations professional with hands-on experience in hospitality, ushering, event coordination, and customer service. I deliver organized, welcoming service in fast-paced environments and manage communications, scheduling, and multitasking with care.

During my studies in Tourism Management, I completed multiple on-the-job trainings in front office, sales, and event management at hospitality venues and led student organizations, serving in roles including secretary, deputy public information officer, and president. I have been recognized for academic proficiency and event-management capabilities.

I bring strong organizational skills, clear communication, and a professional demeanor to every role, with practical experience using tools like Microsoft GSuite and Typeform, and a background in instructing and coordinating events that enhance guest experience.

Experience

Work history, roles, and key accomplishments

Front Office Associate

The Tropics at MacArthur Park

Dec 2024 - May 2025 (5 months)

Managed front desk operations, guest relations, and scheduling in a fast-paced hotel environment, improving guest satisfaction and maintaining professional reception standards during peak periods.

Guest Relations Front Desk Operations Scheduling Multitasking Communication Event Coordination Problem Solving

Front Office Associate (On Call)

The Tropics at MacArthur Park

Sep 2024 - Oct 2024 (1 month)

Provided on-call front office support including guest check-in/check-out, communications handling, and assisting with event arrangements to ensure smooth operations during short-term coverage.

Guest Relations Check Out Communication Multitasking Reception Customer Service Problem Solving

Trainee, Front Office

The Oriental, Leyte

Sep 2023 - Oct 2023 (1 month)

Completed front office training focusing on guest services, reception procedures, and coordination with events and sales teams to support hotel operations.

Front Desk Operations Guest Service Reception Coordination Customer Service Hospitality

Trainee, Events Management

Leyte Normal University

Sep 2022 - Dec 2022 (3 months)

Assisted in planning and executing campus events, managing logistics and communications to deliver organized, professional events for university stakeholders.

Event Management Logistics Coordination Communication Scheduling Organization