Open to opportunities

Hanan Dacula

@hanandacula

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Tourism management graduate skilled in hospitality, customer service, and events.

Philippines

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What I'm looking for

I am seeking a hospitality or customer-service role where I can apply front desk, reservations, and event coordination skills in a team-oriented, service-driven environment with opportunities for growth.

I am a Bachelor of Science in Tourism Management graduate with hands-on experience across front desk reception, reservations, food & beverage, office administration, and event coordination. I have worked in hotels, agribusiness, local government, and a major electronics company, developing strong organizational skills, flexibility, discipline, and a customer-focused mindset.

I hold certifications in event management (Assistant Manager - MICE EVENT) and Event Management Services NCIII, and I have been recognized as a college scholar and for exemplary performance in marketing in tourism and hospitality. I am highly motivated, a quick learner, and an effective team player who can work independently and is eager to contribute to a dynamic hospitality or customer-service environment.

Experience

Work history, roles, and key accomplishments

Current

Office Admin

Current

LG Electronics Philippines

Apr 2025 - Present (10 months)

Provides administrative and operational support at LG Electronics Philippines since April 2025, supporting team workflows and office coordination.

Administrative Support Communication Scheduling Documentation Customer Service

Front Desk Receptionist

Bukid Amara Agri Farm

Jul 2024 - Feb 2025 (7 months)

Handled visitor reception, inquiries, and basic administrative tasks to support farm operations and guest experiences.

Customer Service Administrative Support Scheduling Record keeping

Assistant Manager - MICE Event

Event Management Services

Jan 2024 - Dec 2024 (11 months)

Assisted in planning and executing MICE events, coordinating vendors and logistics to ensure successful deliveries and attendee satisfaction.

Event Planning Logistics

Telephone Operator

Astoria Plaza Hotel

Feb 2024 - Mar 2024 (1 month)

Operated hotel telephone systems, managed incoming calls and guest requests, and coordinated with departments to meet guest needs during short-term assignments.

Telephone Customer Service Coordination

Back Office Admin

Astoria Plaza Hotel

Feb 2024 - Mar 2024 (1 month)

Performed back-office administrative duties including record keeping, billing support, and coordination with operations to improve internal workflows.

Back Office Billing Support Record keeping Data Entry

Front Desk Receptionist

Astoria Plaza Hotel

Oct 2018 - Aug 2021 (2 years 10 months)

Managed guest check-ins/check-outs and reservations while delivering courteous customer service, improving guest satisfaction and operational efficiency during multiple short-term assignments.

Guest Relations Reserving Check Out Front Desk Software Customer Service Billing