I am looking for a position that provides competitive compensation aligned with my skills and experience, while also supporting a good work-life balance and opportunities for professional growth
Open to opportunities
Jacqueline May Dionisio
@jacquelinedionisio
Hello, I'm Jacqueline, but you may call me Jacky. I have experience handling the Prior Authorization Appeal process.
PhilippinesWhat I'm looking for
Hello, my name is Jacqueline, but you may call me Jacky. I am 25 years old with experience working in healthcare accounts, where I developed strong skills in customer service, communication, and handling healthcare-related processes.
Experience
Work history, roles, and key accomplishments
SA
Current
Prior Authorization Appeal Analyst
Sagility Philippines - Aetna
Sep 2024 - Present (1 year 6 months)
Reviewed denied prior authorization requests and prepared appeal submissions, compiling medical records and coordinating with patients, providers, and clinical teams to secure reconsideration and resolution.
CP
Customer Service Representative
Concentrix Philippines
Oct 2020 - Jun 2021 (8 months)
Provided real-time chat support for an online retail platform, resolved customer complaints, and maintained high satisfaction through clear, efficient communication during EST business hours.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
2021 - 2023
Completed college-level studies at Our Lady of Fatima University from 2021 to 2023.
Centro Escolar University
Senior High School
2016 - 2019
Completed senior high school education at Centro Escolar University from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Website
c/Users/Simon/Downloads/Black%20and%20White%20Minimalist%20Typography%20Designer%20Resume.pdfSalary expectations
11k+ USD
Job categories
HealthcareMedical Insurance Claims SpecialistAppeals SpecialistClinical Utilization Review CoordinatorClinical Documentation SpecialistCustomer Service RepresentativeHealthcare Operations AssistantMedical Records CoordinatorProvider Relations SpecialistHealthcareHealthcare Appeals CoordinatorInsurance Appeals CoordinatorHealthcare Appeals Supervisor
Skills
Prior Authorization ReviewPatient Provider CommunicationOutlookMultitasking Across Computer SystemsChat SupportClaims ProcessingDetail Oriented DocumentationGmailMicrosoft OfficeMicrosoft WordMicrosoft TeamsMicrosoft ExcelGoogle SuiteGoogle SheetsGoogle SlidesGoogle DocsMedicareAppealsAppeals ManagementPrior Authorizations Remote
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