Jac fontelo
@jacfontelo
Compassionate Nursing Attendant with diverse customer service experience.
What I'm looking for
Hi! I am Jaquilene, a dedicated and compassionate Nursing Attendant/Aide with a Bachelor of Science in Nursing from Notre Dame University. I have 12 months of experience providing direct patient care, assisting with activities of daily living, and ensuring a clean and safe environment for patients. My commitment to delivering compassionate and individualized care enhances patient well-being, and I collaborate effectively with nurses and other healthcare professionals.
In addition to my nursing background, I have over five years of experience in customer service and technical sales, including roles as a Customer Service Representative and Technical Support Representative. I am highly motivated, quick to learn, and extremely task-oriented. My professional and positive phone manner allows me to provide excellent support, whether through troubleshooting, billing, or customer service.
Currently, I work as a Travel Associate, where I manage flight itineraries and customer requests using CRM systems. My diverse skill set includes time management, problem-solving, and a passion for delivering high-quality services. I pride myself on my ability to adapt and thrive in various roles, always aiming to provide the best care and support possible.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Ellon Campaign
Served as an Appointment Setter, assisting clients with scheduling appointments for apartments. Managed client communications and scheduling logistics.
Travel Associate
Sutherland Global Services
Jan 2021 - Dec 2024 (3 years 11 months)
Created tickets using CRM 360 and managed rebooking and flight itinerary arrangements. Provided comprehensive travel associate services.
Ward Nurse
Alabang Medical Center
Oct 2020 - May 2021 (7 months)
Provided direct patient care as a Ward Nurse, assisting with activities of daily living and mobility. Monitored vital signs and ensured patient well-being.
Laboratory Nurse
Bioanalytical Laboratory and Diagnostic Clinic
Feb 2020 - Aug 2020 (6 months)
Performed triage duties, receiving patients and managing administrative tasks as a bookkeeper. Assisted with laboratory procedures and provided nursing support.
Customer Service Representative
Teleperformance
Jan 2014 - Dec 2016 (2 years 11 months)
Provided customer service and technical support for the COMCAST account. Handled billing and sales inquiries, ensuring customer satisfaction.
Technical Support Representative
VXI Global Holdings Inc.
Jan 2017 - Dec 2019 (2 years 11 months)
Provided technical support for the COMCAST BULK account, troubleshooting issues and dispatching technicians. Handled billing, sales, and general customer service inquiries.
Education
Degrees, certifications, and relevant coursework
Notre Dame University
Bachelor of Science in Nursing, Nursing
Completed a comprehensive curriculum in nursing, gaining foundational knowledge and practical skills in patient care. Focused on developing compassionate and individualized care approaches to enhance patient well-being.
Cotabato City National High School – Main Campus
Secondary / High School, General Studies
Completed secondary education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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