Jac fonteloJF
Open to opportunities

Jac fontelo

@jacfontelo

Compassionate Nursing Attendant with diverse customer service experience.

Philippines
Message

What I'm looking for

I am looking for a role that values compassionate care and offers opportunities for professional growth.

Hi! I am Jaquilene, a dedicated and compassionate Nursing Attendant/Aide with a Bachelor of Science in Nursing from Notre Dame University. I have 12 months of experience providing direct patient care, assisting with activities of daily living, and ensuring a clean and safe environment for patients. My commitment to delivering compassionate and individualized care enhances patient well-being, and I collaborate effectively with nurses and other healthcare professionals.

In addition to my nursing background, I have over five years of experience in customer service and technical sales, including roles as a Customer Service Representative and Technical Support Representative. I am highly motivated, quick to learn, and extremely task-oriented. My professional and positive phone manner allows me to provide excellent support, whether through troubleshooting, billing, or customer service.

Currently, I work as a Travel Associate, where I manage flight itineraries and customer requests using CRM systems. My diverse skill set includes time management, problem-solving, and a passion for delivering high-quality services. I pride myself on my ability to adapt and thrive in various roles, always aiming to provide the best care and support possible.

Experience

Work history, roles, and key accomplishments

SS

Travel Associate

Sutherland Global Services

Jan 2021 - Dec 2024 (3 years 11 months)

Created tickets using CRM 360 and managed rebooking and flight itinerary arrangements. Provided comprehensive travel associate services.

AC

Ward Nurse

Alabang Medical Center

Oct 2020 - May 2021 (7 months)

Provided direct patient care as a Ward Nurse, assisting with activities of daily living and mobility. Monitored vital signs and ensured patient well-being.

BC

Laboratory Nurse

Bioanalytical Laboratory and Diagnostic Clinic

Feb 2020 - Aug 2020 (6 months)

Performed triage duties, receiving patients and managing administrative tasks as a bookkeeper. Assisted with laboratory procedures and provided nursing support.

VI

Technical Support Representative

VXI Global Holdings Inc.

Jan 2017 - Dec 2019 (2 years 11 months)

Provided technical support for the COMCAST BULK account, troubleshooting issues and dispatching technicians. Handled billing, sales, and general customer service inquiries.

Education

Degrees, certifications, and relevant coursework

NU

Notre Dame University

Bachelor of Science in Nursing, Nursing

Completed a comprehensive curriculum in nursing, gaining foundational knowledge and practical skills in patient care. Focused on developing compassionate and individualized care approaches to enhance patient well-being.

CC

Cotabato City National High School – Main Campus

Secondary / High School, General Studies

Completed secondary education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.

Tech stack

Software and tools used professionally

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