Kennette Joy
@kennettejoy
Motivated healthcare associate with strong communication and problem-solving skills.
What I'm looking for
I am a dedicated healthcare associate with extensive experience in the healthcare field, particularly in claim processing and benefits administration. My journey has equipped me with a solid understanding of verifying eligibility, coordinating benefits, and reviewing medical records. I thrive in dynamic environments where I can utilize my skills to support organizational goals.
Throughout my career, I have demonstrated a strong work ethic and adaptability, which have allowed me to excel in roles such as Customer Service Advocate. I have successfully processed escalations and managed complex claims, ensuring that all requests are handled efficiently. My commitment to effective communication and teamwork has been instrumental in achieving positive outcomes for both clients and the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Sagility
Jan 2022 - Dec 2025 (3 years 11 months)
Processed healthcare claims, administered benefits, and verified eligibility, ensuring accurate coordination of benefits and network participation. Reviewed medical records, monitored appeal statuses, and handled escalations to the Resolution Specialist Team. Managed fax requests and facilitated claim reworks for processing errors.
Education
Degrees, certifications, and relevant coursework
BULACAN STATE UNIVERSITY
Bachelor of Science, Information Technology
2018 - 2022
Completed a Bachelor of Science degree in Information Technology. Studied core concepts and principles within the IT field, gaining foundational knowledge.
STI COLLEGE BALAGTAS
Senior High School, Information Technology in Mobile Applications and Web Development
2016 - 2018
Completed Senior High School with a focus on Information Technology. Specialized in Mobile Applications and Web Development.
JAIME J. VISTAN HIGH SCHOOL
Senior High School, General Studies
2012 - 2016
Completed Senior High School education. Focused on general academic subjects and foundational learning.
Availability
Location
Authorized to work in
Job categories
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