Kennette Joy - Customer Service Advocate - Sagility | Himalayas
Kennette JoyKJ
Open to opportunities

Kennette Joy

@kennettejoy

Motivated healthcare associate with strong communication and problem-solving skills.

Philippines

What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive environment.

I am a dedicated healthcare associate with extensive experience in the healthcare field, particularly in claim processing and benefits administration. My journey has equipped me with a solid understanding of verifying eligibility, coordinating benefits, and reviewing medical records. I thrive in dynamic environments where I can utilize my skills to support organizational goals.

Throughout my career, I have demonstrated a strong work ethic and adaptability, which have allowed me to excel in roles such as Customer Service Advocate. I have successfully processed escalations and managed complex claims, ensuring that all requests are handled efficiently. My commitment to effective communication and teamwork has been instrumental in achieving positive outcomes for both clients and the organization.

Experience

Work history, roles, and key accomplishments

SA
Current

Customer Service Advocate

Sagility

Jan 2022 - Dec 2025 (3 years 11 months)

Processed healthcare claims, administered benefits, and verified eligibility, ensuring accurate coordination of benefits and network participation. Reviewed medical records, monitored appeal statuses, and handled escalations to the Resolution Specialist Team. Managed fax requests and facilitated claim reworks for processing errors.

Education

Degrees, certifications, and relevant coursework

BU

BULACAN STATE UNIVERSITY

Bachelor of Science, Information Technology

2018 - 2022

Completed a Bachelor of Science degree in Information Technology. Studied core concepts and principles within the IT field, gaining foundational knowledge.

SB

STI COLLEGE BALAGTAS

Senior High School, Information Technology in Mobile Applications and Web Development

2016 - 2018

Completed Senior High School with a focus on Information Technology. Specialized in Mobile Applications and Web Development.

JS

JAIME J. VISTAN HIGH SCHOOL

Senior High School, General Studies

2012 - 2016

Completed Senior High School education. Focused on general academic subjects and foundational learning.

Tech stack

Software and tools used professionally

Interested in hiring Kennette?

You can contact Kennette and 90k+ other talented remote workers on Himalayas.

Message Kennette

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan