Matt Ruppe
@mattruppe
Senior Client Service Manager with a proven track record in leadership.
United StatesWhat I'm looking for
With over 15 years of experience in client service management, I have successfully led high-performing teams and managed key global accounts. My expertise lies in developing strong client partnerships and consistently exceeding revenue goals, particularly with major global brands. I am skilled in implementing innovative solutions that drive business growth while ensuring superior client satisfaction and retention.
Throughout my career, I have mentored teams and managed multi-million dollar projects, delivering insightful analytics that support impactful business decisions. My accomplishments include winning the Precision Growth Award for a project that generated over $5 million in follow-up revenue and successfully launching a new Market Research Division in Buffalo, NY. I thrive in dynamic environments where I can leverage my leadership skills to foster collaboration and continuous improvement.
Experience
Work history, roles, and key accomplishments
Client Support Director
M/A/R/C
Apr 2023 - Nov 2024 (1 year 7 months)
Developed and maintained strategic client partnerships, enhancing revenue streams with major brands like Zoetis and Phillip Morris while serving as the primary client liaison for global accounts. Exceeded revenue goals by managing over $9 million in bookings through proactive account management and effective stakeholder communication.
Client Relationship Manager
Dynata
Jul 2016 - Feb 2023 (6 years 7 months)
Cultivated lasting relationships with enterprise clients such as Google, HP, and Meta, ensuring client satisfaction and retention through proactive problem solving and tailored communication. Exceeded revenue goals while managing over $6 million in bookings by implementing robust account management strategies and leveraging CRM systems like Salesforce.
Senior Project Manager
Kantar
Feb 2007 - Jun 2016 (9 years 4 months)
Accountable for the execution of the most challenging international market research campaigns that drive analytics and customer insights. Spearheaded multinational market research initiatives worth $500K+, delivering actionable insights to Fortune 500 clients while managing 10-15 concurrent projects.
Account Executive / Senior Account Manager
Marketing Systems Group
Apr 1999 - Feb 2007 (7 years 10 months)
Responsible for the business development of new and existing clients. Cultivated lasting relationships with key institutions including Delve and Market Strategies. Led business development for 55+ clients, driving $3.2M in revenue through strategic partnerships while overseeing project execution from feasibility to delivery, and mentoring new account managers.
Bank Manager
Citizens Bank N.A
Managed a team of 10 direct reports overseeing daily bank operations and customer service. Ensured efficient workflow and high standards of client satisfaction.
Senior Supervisor of Market Research Department / Project Director
V.F.I.S. Division of ICT
Supervised a department of 55 direct reports managing market research projects and departmental operations. Ensured project deadlines were met and quality standards maintained.
Education
Degrees, certifications, and relevant coursework
LULa Salle University
Bachelor of Science, Marketing; Management; Information Systems
Studied Marketing, Management, and Information Systems. Gained foundational knowledge in business operations, market analysis, and information technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Matt?
You can contact Matt and 90k+ other talented remote workers on Himalayas.
Message MattFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
