At Broadridge Financial Solutions, I manage a portfolio of 46 enterprise customers and maintain a 95% retention rate, above the company target of 90%. I focus on helping customers realize measurable value and building long-term relationships.
I increased quarterly expansion revenue by 40% by designing and leading internal training on upselling best practices. I also built customer health dashboards and lead quarterly business reviews to identify risks and growth opportunities.
At Mastercard, I managed senior-level client relationships and account strategies across Commercial Solutions, Services, and Security offerings. Earlier at Santander Bank, I supported senior Customer Success Managers across 56 client accounts and helped maintain a 98% first-contact resolution rate.
