Open to opportunities

Jack Ben Hermoso

@jackbenhermoso

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Customer service specialist with identity/security expertise and dispatch coordination experience.

Philippines

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What I'm looking for

I seek customer-facing roles where I can apply identity/security expertise, support multi-channel service, coordinate dispatch, and grow into leadership within a collaborative, goal-oriented team.

I am a highly skilled customer service professional with two years supporting multi-channel financial accounts and recent experience managing dispatch and maintenance operations. I specialize in identity verification, account security, fraud prevention, and resolving complex customer issues while consistently meeting KPIs.

I combine strong organizational ability, technical literacy, and a disciplined work ethic to coordinate service schedules, communicate effectively with field technicians and customers, and handle high-pressure situations. My background includes finance-focused support for PayPal, hands-on industrial work, and reliable data-encoding experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Logix

Jul 2025 - Oct 2025 (3 months)

Manage Dispatch & Maintenance LOB, coordinating service schedules, communicating between customers and field technicians, and ensuring timely service delivery while handling last-minute changes.

Dispatch Coordination Scheduling Logistics Management Data Entry

Customer Service Representative

ePerformax

Jul 2023 - Jul 2025 (2 years)

Provided multi-channel support for PayPal in the Identity & Security LOB, resolving account verification, fraud, and compromised account issues while meeting KPIs for satisfaction and resolution time.

Identity Verification Fraud Prevention Chat Support Email Support KPIs

Bolt Mechanic

Philippine Associated Smelting and Refining Corporation

Mar 2022 - Jun 2022 (3 months)

Performed bolt mechanic duties during a plant shutdown, demonstrating reliability and ability to complete time-sensitive industrial maintenance tasks.

Maintenance Industrial Safety Teamwork

Encoder

Land Transportation Office - Ormoc City

Jan 2021 - Apr 2021 (3 months)

Executed accurate and efficient data encoding tasks to support office records and reporting during tenure at the local LTO office.

Data Entry Accuracy Microsoft Office Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Sto. Niño College of Ormoc

Bachelor of Business Administration, Business Administration

2018 - 2020

Completed tertiary studies in business administration at Sto. Niño College of Ormoc from 2018 to 2020.

Ormoc City Senior High School

Senior High School Diploma, Humanities and Social Sciences

2016 - 2018

Activities and societies: Graduated with honors in Elementary; Ranked 4th in Junior High School class; Champion, Junior High Poem Contest; TESDA NC II in Organic Agriculture

Completed Senior High School with a Humanities and Social Sciences strand during the 2016–2018 school years.