Jessica Banaña

Managed inbound and outbound calls handling orders, delivery issues, billing inquiries, technical support, and sales to ensure seamless customer experiences and issue resolution.

Handled billing inquiries, provided technical support, and assisted with sales over the phone to resolve issues efficiently and maintain customer satisfaction.

Maintained a well-organized, comfortable household environment for the employer, handling cleaning, organization, and household care duties to employer standards.

Executed production tasks, conducted inspections to maintain quality standards, supported continuous improvement initiatives, and ensured daily production quotas were met.

Operated and maintained production machines, assembled parts, and ensured product quality while managing inventory and safety compliance to meet daily output targets.

Obtained HIPAA certification in December 2024.

Completed undergraduate studies in Communication Arts at Saint Louis University, attending fourth year level from June 2002 to October 2005.

Completed secondary education at Union Schools of La Union from June 1998 to March 2002.

Completed primary education at Holy Infant Niño Montessori from June 1993 to March 1998.