abby barona

I am a customer service professional with over nine years of experience across retail, telecommunications, verification, e-commerce, and logistics. My work has spanned frontline support, verification and research, and long-term leadership in an Australia-based logistics account.

As a Team Leader I managed live delivery support, dispatching, tracking, and customer escalations, consistently delivering excellent customer service while supporting fast-paced operations. I have hands-on experience with reporting, analysis, and coordinated team management to meet service objectives.

My college-level studies in Public Administration and Information Technology strengthened my analytical, research, and problem-solving skills, which I apply to verification, client services, and administrative tasks. I prioritize clear communication and structured processes to improve outcomes for customers and teams.

I am motivated by roles where I can lead teams, refine operational workflows, and resolve complex customer issues efficiently. I bring a practical, results-oriented approach to coaching staff and improving service delivery.