Open to opportunities

Muhaimen Cuevas

@muhaimencuevas

Message

Enthusiastic customer service representative with logistics coordination expertise.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in logistics and customer service.

I am an enthusiastic and results-driven Customer Service Representative with over 4 years of experience in providing high-quality support in fast-paced environments. My skills include effectively handling customer inquiries, resolving complaints, and maintaining strong client relationships through effective communication and problem-solving. I pride myself on being highly organized and proactive, which has allowed me to excel in various customer service roles.

In addition to my customer service experience, I have spent 2 years as a Logistics Coordinator, where I honed my abilities in supply chain and transportation management. I have a proven track record of coordinating shipments, managing inventory, and ensuring timely deliveries. My strong work ethic and attention to detail have been key factors in my success in both customer service and logistics roles.

Experience

Work history, roles, and key accomplishments

Prior Auth Specialist

Zealthy Inc.

Mar 2025 - Present (4 months)

Worked as a Prior Auth Specialist, handling prior authorization processes. Ensured accurate and timely processing of authorizations.

Healthcare Administration Documentation Attention To Detail Communication

Customer Service Care / Logistic Coordinator

ECE Group of Manila Inc.

Jun 2022 - Present (3 years 1 month)

Provided customer service for a healthcare insurance account and a food supplement online business. Coordinated with truck drivers and dispatchers in the US to manage logistics and ensure timely deliveries.

Customer Service Logistics Coordination Supply Chain Management Communication Dispatching Inventory Management

Customer Service Representative

Harte Hanks PH

Nov 2021 - Present (3 years 8 months)

Served as a Customer Service Representative for a drive-in restaurant, managing customer orders and inquiries. Ensured efficient and friendly service in a fast-paced environment.

Customer Service Order Management Communication Problem Solving Fast Paced Environment

Customer Service Representative

Qualfon Inc.

Jun 2018 - Present (7 years 1 month)

Provided technical support, handled programming inquiries, and processed refunds as a Customer Service Representative. Assisted customers with various issues, ensuring high-quality service delivery.

Customer Support Technical assistance Problem Solving Communication