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MC@muhaimencuevas
Enthusiastic customer service representative with logistics coordination expertise.
PhilippinesI am an enthusiastic and results-driven Customer Service Representative with over 4 years of experience in providing high-quality support in fast-paced environments. My skills include effectively handling customer inquiries, resolving complaints, and maintaining strong client relationships through effective communication and problem-solving. I pride myself on being highly organized and proactive, which has allowed me to excel in various customer service roles.
In addition to my customer service experience, I have spent 2 years as a Logistics Coordinator, where I honed my abilities in supply chain and transportation management. I have a proven track record of coordinating shipments, managing inventory, and ensuring timely deliveries. My strong work ethic and attention to detail have been key factors in my success in both customer service and logistics roles.
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Work history, roles, and key accomplishments
Zealthy Inc.
Mar 2025 - Present (8 months)
Worked as a Prior Auth Specialist, handling prior authorization processes. Ensured accurate and timely processing of authorizations.
ECE Group of Manila Inc.
Jun 2022 - Present (3 years 5 months)
Provided customer service for a healthcare insurance account and a food supplement online business. Coordinated with truck drivers and dispatchers in the US to manage logistics and ensure timely deliveries.
Harte Hanks PH
Nov 2021 - Present (4 years)
Served as a Customer Service Representative for a drive-in restaurant, managing customer orders and inquiries. Ensured efficient and friendly service in a fast-paced environment.
Qualfon Inc.
Jun 2018 - Present (7 years 5 months)
Provided technical support, handled programming inquiries, and processed refunds as a Customer Service Representative. Assisted customers with various issues, ensuring high-quality service delivery.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed secondary education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.
Certificate, Theology
Graduated from a Bible Institute, focusing on theological studies and spiritual development. Acquired knowledge in religious texts and principles.
Software and tools used professionally
PhilippinesYou can contact Muhaimen and 90k+ other talented remote workers on Himalayas.
Message Muhaimen
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