Angele Nicole Guillermo
@angelenicoleguillerm
Customer service representative with strong technology skills.
What I'm looking for
I am a customer service representative with a strong background in technology, possessing excellent communication skills, attention to detail, and proficiency in computer operations. With a track record of high customer ratings, excellent attendance, and expertise in problem-solving and data organization, I am confident in my ability to contribute to a company's success in challenging work environments.
In my previous roles, I have demonstrated my skills in finding smart solutions under pressure, fostering positive relationships with colleagues and customers, and utilizing my attention to detail to ensure accurate and timely entry of information. I am enthusiastic about utilizing my skills to contribute to a company's success and am eager to take on new challenges.
With experience in dispatching, customer service, and office administration, I possess a unique combination of skills that enable me to adapt to various work environments. I am a team player, results-driven, and polite, with excellent communication skills and a strong ability to multitask.
Experience
Work history, roles, and key accomplishments
Dispatcher
RUN Roadlines Inc.
Jan 2021 - Jan 2023 (2 years)
Managed loads within the company's system using LoadStop, ensuring accurate and timely entry of all load information. Maintained constant communication with truck drivers and brokers through Slack, Missive, and phone calls.
Customer Service Representative
TELUS International
Feb 2023 - Aug 2023 (6 months)
Addressed escalated complaints diplomatically to ensure customer satisfaction. Built rapport with customers through professional communication and maintained consistent top-notch ratings in customer satisfaction surveys.
Office Staff
Travel Time Marketing Services
Jan 2019 - Jan 2021 (2 years)
Provided accurate travel information, packages, and itineraries, ensuring up-to-date details on services offered. Maintained organized client information, bookings, and travel arrangement records.
Education
Degrees, certifications, and relevant coursework
Angele Nicole hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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