Open to opportunities

Jackaria Janani

@jackariajanani

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Skilled in data privacy and virtual support.

Philippines

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What I'm looking for

I am looking for a role that values compliance and efficiency, with opportunities for growth and mentorship.

I am a results-driven professional with a proven track record in data privacy, data entry, and customer service. My experience as a Data Privacy Officer Senior Analyst at Wipro Philippines has equipped me with the skills to manage over 1000 Data Subject Access Requests annually, ensuring compliance with GDPR, CCPA, and other global privacy regulations. I have successfully analyzed datasets to identify trends and anomalies, optimizing workflows and increasing efficiency by 30%.

In my previous roles, I have demonstrated exceptional customer service skills, achieving a customer satisfaction rate of over 90% while addressing client inquiries. My ability to coordinate schedules and manage multiple calendars has been instrumental in enhancing operational efficiency. I am passionate about mentoring team members and sharing my knowledge in data privacy and compliance, fostering a culture of continuous improvement and excellence.

Experience

Work history, roles, and key accomplishments

Current

Data Privacy Officer Senior Analyst

Current

Wipro Philippines, Inc.

Sep 2024 - Present (9 months)

Managed over 1000 Data Subject Access Requests annually, ensuring compliance with GDPR and CCPA. Analyzed datasets to optimize workflows, reducing risks and increasing efficiency. Collaborated with teams to present insights and introduced automation solutions to enhance accuracy.

Data Privacy GDPR CCPA Risk Analysis Excel PowerPoint Automation Compliance Reporting Team Collaboration Mentorship

Customer Service Consultant / Healthcare Specialist

Wipro Philippines, Inc.

Apr 2024 - Jul 2024 (3 months)

Handled over 100 client inquiries daily through various channels, achieving a customer satisfaction rate above 90%. Managed appointment scheduling and maintained high accuracy in data entry and document preparation.

Customer Service Communication Scheduling Data Entry Problem Solving Client Relationship Management Time Management High Accuracy

Medical Technologist / Phlebotomist and Laboratory Encoder

Various Laboratories

Dec 2021 - Mar 2024 (2 years 3 months)

Processed over 100 records weekly and coordinated lab tests, ensuring data accuracy and timely results. Assisted patients with appointments and improved data retrieval efficiency.

Data Management Patient Care Communication Scheduling

Education

Degrees, certifications, and relevant coursework

Universidad de Zamboanga

Bachelor of Science, Medical Technology

Activities and societies: Recognized for outstanding dedication and exceptional service in academic and extracurricular activities. Honored for demonstrating exemplary leadership skills and significantly contributing to student organizations and team success.

Bachelor of Science in Medical Technology program focused on the principles and practices of medical technology, including laboratory techniques and patient care.