yvan tesoro

Fostered a caring, courteous, professional, and competent image to patients, enhancing the reputation of the company. Verified patient eligibility and benefits through various portals and processed prior authorization requests for patient medications.

Answered inbound customer calls and communicated effectively and professionally with members and providers. Provided information about member's medication, benefits, and procedures, and resolved customer service issues by researching solutions.

Completed maintenance of reference data for healthcare organizations and prescribers essential for US production. Performed research and outbound phone verification to gather and validate the completeness and accuracy of data.

Managed incoming calls and customer service inquiries, identifying and assessing customers' needs to achieve satisfaction. Coordinated with different departments for patient admission/discharge endorsements and reported all daily transactions.

Performed inspection of packaging and facilitated inspection of incoming products and raw materials. Periodically monitored cold storage temperature and reported quality problems to the Operation Manager.

Completed a Bachelor of Science in Biology with a major in Biotechnology. The curriculum focused on the principles and applications of biotechnology.

Completed secondary education at the University of Rizal System in Morong, Rizal. Gained foundational knowledge across various subjects.

Completed primary education at Baras Elementary School in Baras, Rizal. Developed fundamental academic skills and knowledge.