CHERRY LYN CATALUÑA

Resolved issues related to delivery delays, quality concerns, and payment discrepancies, ensuring smooth operations. Maintained effective communication with suppliers, addressing their queries and concerns promptly, and maintained accurate records of supplier interactions and performance metrics. Processed invoices using different SAP ERP tools.

Conducted audits and made outbound calls to verify and update business and bank information, ensuring data quality and compliance. Managed data storage, collaborated with teams, and optimized data processes. Provided administrative support, and maintained records.

Supported and assisted the onshore team, collaborating with the insurance underwriting department and interacting professionally with teams and customers via email and calls. Managed administrative tasks essential for insurance, including organizing policy documents and coordinating processing timelines. Made outbound calls to policyholders to follow up on necessary documents required to process c

Managed inbound calls efficiently by gathering information, addressing caller needs, and educating on policies. Analyzed systemic issues, maintained confidentiality, and ensured customer satisfaction while minimizing wait times. Coordinated with healthcare providers and provided accurate information to inquiries.

Utilized various platforms such as the client portal, Salesforce, and Thryv through Citrix to streamline data collection. Gathered pertinent information about businesses actively advertised on Google. Communicated collected data efficiently by email directly to clients or business owners and managers.

Organized and compiled documents to create comprehensive 201 files, ensuring all necessary information was accurately recorded and easily accessible. Provided valuable assistance to applicants throughout the application process, guiding them through procedures and addressing inquiries. Conducted initial interviews with applicants to assess qualifications, skills, and suitability for roles.