Open to opportunities

Rudz Angeles

@rudzangeles

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Senior Quality Assurance Specialist with a focus on continuous improvement.

Philippines

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a Senior Quality Assurance Specialist with extensive experience in ensuring the highest standards of quality in business processes. My journey began as a Customer Service Associate, where I developed a keen eye for detail and a commitment to excellence. Over the years, I have honed my skills in quality assurance, adapting to the dynamic needs of the industry.

Throughout my career, I have worked with various organizations, including Compliant Business Processing Philippines, Inc. and Premier BPO, where I have successfully implemented quality control measures that have significantly improved operational efficiency. My educational background in Computer Engineering Technology has equipped me with the technical knowledge necessary to excel in my role and contribute to my team's success.

Experience

Work history, roles, and key accomplishments

Current

Senior Quality Assurance Specialist

Current

Compliant Business Processing Philippines, Inc.

Sep 2017 - Present (7 years 10 months)

Ensured the quality of business processes and compliance with standards. Identified and corrected errors to maintain high operational efficiency.

Quality Assurance Compliance Process Improvement Data Analysis Attention To Detail

Contact Center Agent

Premier BPO

Oct 2016 - May 2017 (7 months)

Handled customer inquiries and resolved issues efficiently. Maintained high customer satisfaction through effective communication.

Customer Service Call Center Operations Communication Problem Solving Data Entry

Customer Service Associate

Sykes Asia Inc (K-Pointe)

Jan 2013 - Jan 2016 (3 years)

Provided comprehensive customer support and resolved service-related issues. Ensured customer satisfaction by addressing concerns promptly and professionally.

Customer Service Technical Support Communication Conflict Resolution CRM Software

Data Analyst/Biller

International Data Conversion Solutions Inc

Sep 2010 - Dec 2012 (2 years 3 months)

Analyzed and processed data, ensuring accuracy and integrity. Managed billing operations and resolved discrepancies.

Data Analysis Billing Data Entry Microsoft Excel Database Management

Education

Degrees, certifications, and relevant coursework

Rizal Technological University

Diploma, Computer Engineering Technology

Completed a comprehensive program in Computer Engineering Technology, gaining foundational knowledge and practical skills in the field. Focused on the application of engineering principles to computer systems and software.

Jose Rizal University

High School Diploma, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Developed critical thinking and foundational learning skills.

Mandaluyong Elementary School

Primary Education Certificate, General Studies

Completed primary education, acquiring fundamental literacy and numeracy skills. Engaged in basic academic subjects and developed early learning habits.