Open to opportunities

John Ernie Lubugan

@johnernielubugan

Message

Results-driven data analyst with expertise in data integrity and analytics.

Philippines

Message

What I'm looking for

I am looking for a role that fosters growth, values data-driven decisions, and encourages innovative solutions.

I am a results-driven professional with a Bachelor's degree in Statistics and a strong foundation in data analytics. Currently, I serve as a Data Integrity Specialist in the medicine and pharmaceutical industry, where I ensure the accuracy, reliability, and compliance of critical data. My role involves leveraging data analytics to conduct impact assessments, perform predictive analysis, and resolve complex issues across systems and processes.

Previously, I worked as an MIS Analyst, which sharpened my ability to extract actionable insights from data and support strategic decision-making. I also bring valuable expertise from the field of Intellectual Property, where I focused on protecting and managing high-value assets. Passionate about optimizing operations through data-driven strategies, I am committed to delivering innovative, compliant, and impactful solutions that drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Data Integrity Specialist

Current

IQVIA

May 2025 - Present (3 months)

Responsible for timely completion of all QC-related production deliverables, including off-cycle reports and other relevant tasks. Investigated and resolved daily client queries using IQVIA tools and applications, ensuring data quality by identifying process-related and data supply errors.

Data Quality Data Analysis SQL Data Validation Process Improvement Client Communication Database Management Data Integrity Predictive Analysis

Intellectual Property Data Analyst

B&M Global Service Manila

May 2024 - May 2025 (1 year)

Coordinated, analyzed, and processed incoming correspondence related to straightforward IP matters from various legal entities. Identified key deadlines and updated global records with accurate and consistent data at specific trademark stages, ensuring data integrity and consistency.

Intellectual Property Data Analysis Data Entry Records Management Process Improvement Email Communication Auditing Billing

Management Information System Analyst

EXL Service Philippines

Jul 2023 - Feb 2024 (7 months)

Interpreted, analyzed, and made recommendations to improve workforce efficiency, reduce overhead, and increase customer satisfaction. Maintained and updated scheduling software and reported data management activities related to employee scheduling and forecasts, ensuring data consistency and completeness.

Workforce Management Data Analysis Database Management Performance Management Report Preparation Process Improvement

Customer Service Representative

Eteams

Jan 2022 - Sep 2022 (8 months)

Analyzed customer problems and provided effective solutions to ensure satisfaction, maintaining detailed records of customer interactions. Collaborated with other departments to resolve complex issues and improve service quality, while continuously updating knowledge of company products and policies.

Customer Service Problem Solving Record keeping Cross Functional Collaboration Product Knowledge Troubleshooting Communication Data Entry Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Rizal Technological University

Bachelor of Science in Statistics, Statistics

Completed a comprehensive curriculum in statistics, gaining a strong foundation in data analytics and statistical methodologies. Developed skills in data interpretation, predictive analysis, and problem-solving.

Taguig City University

Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Acquired foundational knowledge and practical skills in hotel and restaurant operations. Focused on hospitality management principles, customer service, and operational efficiency.