Jacinta Mwania

Conducted comprehensive internet research on California's 10 largest cities, utilizing effective search strategies and AI tools like Gemini and ChatGPT, and verified information through reputable sources. Organized data on city name, size, public parks, and population into a clearly labeled Google Sheets document, and created a labeled column chart to visually present the relationship between city

Generated an average of 50 qualified leads per month, resulting in a 25% increase in the sales pipeline within 3 months. Conducted market research that identified 3 new market opportunities, leading to the company's expansion into new loan products. Developed a new sales performance dashboard that provided real-time insights, leading to a 20% improvement in sales forecasting accuracy.

Managed over 100 daily customer inquiries via phone and email, demonstrating excellent communication and phone etiquette, achieving a 90%+ first-contact resolution rate and enhancing customer satisfaction. Retained customers by resolving high-priority complaints promptly and offering personalized solutions, achieving a 15% reduction in customer churn rate among customers with high-priority complai

Completed a comprehensive program focusing on virtual assistance, equipping me with essential skills for remote administrative support and online operations.

Acquired specialized knowledge in workflow management and optimization through the Asana Academy program. Developed expertise in streamlining processes and enhancing team productivity using Asana.

Studied Business Administration with a specialization in Human Resources, gaining a strong foundation in business principles, organizational behavior, and HR management practices.