Open to opportunities

Molly Anne

@mollyanne

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Proactive Virtual Assistant with expertise in administrative support.

Kenya

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What I'm looking for

I seek a role that values remote collaboration, offers growth opportunities, and allows me to utilize my organizational skills.

I am a proactive and detail-oriented Virtual Assistant with a strong foundation in administrative support, customer service, and digital communication. I hold a certification in Virtual Assistance and have proven experience in data entry, appointment scheduling, minute taking, and client coordination. My ability to manage multiple tasks in fast-paced virtual environments has been a key factor in my success.

Throughout my career, I have demonstrated strong written and verbal communication skills, complemented by a background in content writing and telesales. I am tech-savvy and dependable, committed to delivering excellent service remotely. My experience includes managing calendars, coordinating meetings, and providing social media support while maintaining confidentiality and meeting tight deadlines.

Experience

Work history, roles, and key accomplishments

Telesales Representative

Confidential

Sep 2020 - Present (4 years 10 months)

Delivered high-quality customer service by addressing concerns and guiding customers through solutions. Handled both outbound and inbound calls, resolving queries efficiently and professionally. Documented customer interactions accurately for follow-up and performance tracking.

Customer Service Telesales Account Management Query Resolution Documentation Customer Support Communication Problem Solving

Virtual Assistant & Content Writer

Freelance

Jun 2018 - Present (7 years 1 month)

Managed calendars, scheduled appointments, and coordinated meetings for clients across various time zones. Performed email management, research, and data entry tasks with accuracy and speed. Wrote, edited, and proofread articles, newsletters, and marketing material.

Calendar Management Appointment Management Data Entry Content Writing Social Media Support Research Proofreading

Education

Degrees, certifications, and relevant coursework

My VA College

Virtual Assistant Training Certificate, Virtual Assistance

2024 - 2024

Completed comprehensive training in virtual assistance, covering administrative support, customer service, and digital communication.

Moi University

Bachelor of Science, Agribusiness Management

2015 - 2024

Grade: Second Class Honours, Upper Division

Obtained a Bachelor of Science in Agribusiness Management with Second Class Honours, Upper Division. Focused on agricultural business practices and management principles.