Jacinta London

Manage a small operations team, support staff and act as primary client contact while tracking KPIs and generating performance reports to ensure campaign goals are met.

Monitored financial transactions, identified and documented discrepancies in daily audits, and maintained detailed logs and reports to support compliance and operations.

Handled inbound/outbound calls, resolved customer complaints, negotiated payment arrangements and maintained regulatory-compliant customer records to ensure satisfaction.

Performed high-volume inbound calling and outreach, collected patient data into My Vision Express, and addressed customer inquiries to build appointments and sales pipeline.

Studying ABE Level 5 in Business Management & Human Resources to develop advanced management and HR skills.

Pursuing a BA (Hons) in Business & Human Resource Management, focusing on business and HR principles and practices.

Completed Medical Lab Assistant AMT certification covering laboratory procedures and practical skills.

Obtained a Certificate in Administrative Assistance focusing on administrative support skills and office practices.

Completed Administrative Medical Assistant (AMA) certification covering administrative procedures in medical settings.

Completed a Certificate in Computer Literacy covering core computer skills and software proficiency.

Completed a Certificate in Business Management covering fundamental business management concepts.

Awarded Graduation Certificate upon completion of secondary education.