Jacinta London
@jacintalondon
Operations and compliance professional skilled in team leadership and client-focused reporting.
Trinidad and TobagoWhat I'm looking for
I am an operations and compliance professional with hands-on experience in report verification, customer service, and floor support within call center and outsourcing environments.
In my current role I manage a small team, track KPIs, generate performance reports, and act as a primary point of contact to maintain strong client relationships.
My background includes monitoring financial transactions for suspicious activity, conducting daily audits, escalating discrepancies to compliance, and delivering high-volume customer support across inbound and outbound channels.
I bring strong communication, organization, attention to detail, and continuous-learning instincts to roles that require problem solving, coaching, and reliable delivery of client-focused operations.
Experience
Work history, roles, and key accomplishments
Floor Support, Operations
Bill Gosling Outsourcing
Jun 2024 - Present (1 year 4 months)
Manage a small operations team, support staff and act as primary client contact while tracking KPIs and generating performance reports to ensure campaign goals are met.
Report Verification Agent
Grow Credit Inc.
Aug 2023 - Present (2 years 2 months)
Monitored financial transactions, identified and documented discrepancies in daily audits, and maintained detailed logs and reports to support compliance and operations.
Customer Service Representative
FYVE Property Management
Mar 2023 - Aug 2023 (5 months)
Handled inbound/outbound calls, resolved customer complaints, negotiated payment arrangements and maintained regulatory-compliant customer records to ensure satisfaction.
Temporary PCU Associate
Optometrists Today
Sep 2022 - Oct 2022 (1 month)
Performed high-volume inbound calling and outreach, collected patient data into My Vision Express, and addressed customer inquiries to build appointments and sales pipeline.
Education
Degrees, certifications, and relevant coursework
CTS College
ABE Level 5 Diploma, Business Management & Human Resources
2024 -
Studying ABE Level 5 in Business Management & Human Resources to develop advanced management and HR skills.
UHUniversity of Hertfordshire
Bachelor of Arts (Honours), Business & Human Resource Management
2024 -
Pursuing a BA (Hons) in Business & Human Resource Management, focusing on business and HR principles and practices.
School of Practical Accounting
Medical Lab Assistant - AMT Certification, Medical Laboratory Assistance
2024 - 2024
Completed Medical Lab Assistant AMT certification covering laboratory procedures and practical skills.
SITAL College
Certificate in Administrative Assistance, Administrative Assistance
2023 - 2023
Obtained a Certificate in Administrative Assistance focusing on administrative support skills and office practices.
School of Practical Accounting
Administrative Medical Assistant (AMA) Certificate, Administrative Medical Assistance
2024 - 2024
Completed Administrative Medical Assistant (AMA) certification covering administrative procedures in medical settings.
SISBCS Global Learning Institute
Certificate in Computer Literacy, Computer Literacy
2022 - 2022
Completed a Certificate in Computer Literacy covering core computer skills and software proficiency.
SAM Caribbean Ltd.
Certificate in Business Management, Business Management
2020 - 2020
Completed a Certificate in Business Management covering fundamental business management concepts.
St. Augustine Secondary School
Graduation Certificate, Secondary Education
2019 - 2019
Awarded Graduation Certificate upon completion of secondary education.
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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