Earlyn Ramdass
@earlynramdass
Experienced call center and quality assurance professional with strong supervisory skills.
Trinidad and TobagoWhat I'm looking for
I am a focused, detail-oriented customer service and call center professional with over seven years of experience in quality assurance, operations supervision, and administrative support. I have a proven track record of evaluating call quality, handling escalations with professionalism, and supporting teams to improve performance in fast-paced environments.
I hold multiple certificates in human resources, payroll, accounting, supervision, and clerical studies, and I bring strong data-entry, conflict-resolution, and communication skills. I am calm under pressure, committed to continuous learning, and motivated to contribute to improved service quality and efficient operations.
Experience
Work history, roles, and key accomplishments
Senior Call Center Agent
Iqor Trinidad Limited
Nov 2016 - Dec 2018 (2 years 1 month)
Ensured adherence to call quality standards, evaluated agent performance, handled escalated calls, and supported junior agents to improve service consistency and team productivity.
Warehouse Administrative Clerk
Unicomer (Trinidad) Limited
Jul 2016 - Oct 2016 (3 months)
Managed data entry, supplier coordination, container log updates, and branch inquiries to maintain accurate warehouse records and support operational queries.
General Worker
Albrosco Limited
Mar 2015 - Jan 2016 (10 months)
Provided customer service, handled inquiries, and performed daily administrative tasks while maintaining detailed operational records.
Warehouse Administrative Clerk
Unicomer (Trinidad) Limited
Jul 2014 - Jan 2015 (6 months)
Liaised with suppliers, performed data entry, and responded to branch inquiries to ensure timely communication and accurate warehouse records.
Education
Degrees, certifications, and relevant coursework
TIThe University of the West Indies
Certificate, Professional Certificates
2024 - 2024
Completed multiple professional certificate programs in 2024 including Human Resource Management, Payroll & Budgeting, and Accounts Payable/Receivable.
Synergy Training Institute Limited
Certificate, Supervisory Management / Practical Accounting
2019 - 2019
Completed supervisory and practical accounting certificate programs in 2019 focused on supervisory management and practical accounting skills.
Sital College
Certificate, Computer Literacy / Clerical Studies
2006 - 2006
Completed a Certificate in Computer Literacy (Intermediate Level) as part of clerical studies in 2006.
St. Joseph's Convent, St. George
CXC / GCE Certifications, Secondary Education
Completed secondary-level CXC and GCE certifications.
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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