Looking for a job

Candice Daniel

@candicedaniel

I coordinate dispatch, office operations, and client accounts across telecommunications, legal, and banking environments.

Trinidad and Tobago

Message

What I'm looking for

I'm open to remote, hybrid, or on-site Administrative, Operations, or Coordinator roles where I can support scheduling, reporting, client service, dispatch, and day-to-day operations.

I've coordinated daily installation schedules, field resources, quality checks, operational reports, and issue escalations for Digicel Group's Ministry of National Security/SSA project. I also chaired team meetings and supported field supervisors, ICT engineers, project coordinators, utilities coordinators, and QC staff.

Over 22 years at TSTT, I progressed from customer service to Senior Customer Service Advocate, supporting junior advocates, managing schedules, reporting performance, and handling corporate and residential accounts. My background also includes administrative support in legal services, banking transactions and reconciliation, front-office administration, dispatch, records management, and client service.

Experience

Work history, roles, and key accomplishments

Dispatch Coordinator

Digicel Group

Jan 2023 - Nov 2023 (10 months)

Scheduled and rescheduled daily installation jobs and field resources, ensuring optimal coverage and minimal service downtime. Performed desktop quality compliance checks and maintained real-time visibility of job progress.

Scheduling Dispatch Coordination Quality and Compliance Reporting Microsoft Teams Project Coordination

Senior Customer Service Advocate

Telecommunications Services of Trinidad and Tobago (TSTT)

Feb 2000 - Jul 2022 (22 years 5 months)

Supported 8 junior advocates, managed scheduling, assigned daily tasks, coached and monitored performance to maintain SLAs. Generated weekly and monthly departmental reports covering sales performance, attendance, and punctuality.

Team Leadership Scheduling Performance Monitoring Reporting Training CRM Systems Redknee Streamline Ericsson Order Care (EOC)Tableau SGEN Peoplesoft Debt Recovery Account Management Customer Service

Reception and Administrative Support Officer

Trinity Chambers

Aug 1998 - Feb 2000 (1 year 6 months)

Managed PBX switchboard and delivered front-desk client support in a confidential legal environment. Maintained filing and document management system, scheduled client appointments, and prepared confidential documents.

PBX Systems Front Desk Support Document Management Scheduling Administrative Support

Bank Teller

Royal Bank of Trinidad and Tobago Limited

May 1997 - Jun 1998 (1 year 1 month)

Processed cash transactions and a full range of banking services accurately in a regulated environment. Reconciled daily cash and cheque transactions against financial records, maintaining zero discrepancies.

Cash Handling Transaction Processing Reconciliations Banking Operations

Administrative Assistant

Electronic Component Services

Jun 1996 - May 1997 (11 months)

Managed front-office administration including data entry, inventory management, and record-keeping. Supervised retail operations and coordinated dispatch activities.

Data Entry Inventory Management Record keeping Retail Operations Dispatch Coordination