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Alisha Darlington

@alishadarlington

Operations Manager at Engagent Consulting Ltd. coordinating 10 client accounts and preparing reports and recommendations.

Trinidad and Tobago
Message

At Engagent Consulting Ltd., I coordinate day-to-day business operations and activities across approximately 10 client accounts. I maintain operational records and prepare client reports and recommendations to support informed decisions.

At the Integrity Commission of Trinidad and Tobago, I reviewed declarations, documented compliance findings and tracked corrective actions. I also supported audits, risk assessments and regulatory inquiries through organized documentation and information gathering.

Across administrative and operations roles, I’ve supported payroll, procurement, financial administration and reporting. At OPAAT-SWY Consulting Ltd., I developed and maintained administrative procedures to improve consistency and workflow efficiency.

Experience

Work history, roles, and key accomplishments

EL
Current

Operations Manager

Engagent Consulting Ltd.

May 2026 - Present (5 months)

Coordinate day-to-day business operations and client account activities, maintaining visibility of priorities, deliverables, and outstanding actions across approximately 10 client accounts. Prepare detailed client reports and recommendations, perform bookkeeping and financial administration using QuickBooks, and coordinate with external accountants and service providers.

IT

Compliance Officer

Integrity Commission of Trinidad and Tobago

Oct 2024 - Apr 2026 (1 year 6 months)

Received, catalogued, reviewed, and processed declarations, maintaining accurate records and supporting timely completion of assigned examinations. Examined documentation for discrepancies and compliance gaps, prepared compliance reports, and supported internal audits and risk assessments.

MD

Social Welfare Officer

Ministry of Social Development

Apr 2022 - Jul 2024 (2 years 3 months)

Conducted interviews and assessments for public assistance, disability assistance, and senior citizens' pension applications. Reviewed supporting documentation, investigated eligibility, prepared weekly submissions and monthly reports, and coordinated with internal committees and stakeholders.

IT

HR Assistant

Integrity Commission of Trinidad and Tobago

Nov 2021 - Feb 2022 (3 months)

Provided administrative support for human resources activities and maintained employee-related documentation. Assisted with organizing records, processing administrative information, and supporting the coordination of HR tasks.

IT

Business Operations Assistant I

Integrity Commission of Trinidad and Tobago

Feb 2021 - Oct 2021 (8 months)

Supported daily administrative and operational activities, including document preparation, record maintenance, and information processing. Assisted with coordinating internal workflows and maintaining organized files for easy retrieval.

OL

Administrative Manager

OPAAT-SWY Consulting Ltd.

Jan 2019 - Feb 2021 (2 years 1 month)

Managed daily office administration and coordinated the activities of administrative staff to support efficient business operations. Oversaw office supplies, equipment, facilities, and service requirements, supported purchasing and procurement, and assisted with payroll preparation and financial administration.

DL

Collections Supervisor

DemCo Enterprises Credit Chex Limited

Mar 2002 - Dec 2006 (4 years 9 months)

Supervised collections activities and coordinated follow-up on overdue customer accounts. Prepared payment and account-status reports, maintained accurate customer records, and handled customer inquiries and disputes.

Education

Degrees, certifications, and relevant coursework

Australian Institute of Business logoAB

Australian Institute of Business

Master of Business Administration, Business Administration

Completed a Master of Business Administration (MBA) degree.

AA

Association of Business Executives (ABE)

ABE Level 6 Diploma in Business Management, Business Management

Completed the ABE Level 6 Diploma in Business Management.

AA

Association of Business Executives (ABE)

ABE Level 5 Diploma in Business Management, Business Management

Completed the ABE Level 5 Diploma in Business Management.

University of Minnesota logoUM

University of Minnesota

Certificate, Business Analysis and Process Management

Completed a course in Business Analysis and Process Management via Coursera.

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