Deborah Lai
@deborahlai
Experienced administrative professional delivering organized, customer-focused support. Excellent team player.
Trinidad and TobagoWhat I'm looking for
I am an experienced administrative and customer-service professional with a long history of supporting teams across financial services, healthcare, real estate, and insurance.
Over my career I have served in roles including Office Manager, Client Support Representative, Executive Administrator and Internal Auditor, demonstrating strong organizational skills and attention to detail.
I have completed training in massage therapy, broadcasting and computing, and I bring practical skills in Microsoft Word, Excel, word processing, databases and basic programming.
I am highly customer-focused, reliable, and a collaborative team player who consistently aims to support organizational goals and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Office Manager
Anatomical Pathology Services
Jan 2024 - Jan 2025 (1 year)
Managed daily office operations and administrative workflows to support pathology services, improving organizational efficiency and record accuracy.
Client Support Representative
The Maritime Financial Group
Jan 2019 - Jan 2023 (4 years)
Provided client support and account assistance, resolving inquiries and maintaining client relationships across financial services over a four-year period.
Freelance Social Media / Data Entry Specialist
Miscellaneous Short Projects
Jan 2013 - Jan 2019 (6 years)
Delivered social media management, data entry, and editing projects for varied clients between 2013 and 2019, improving online presence and data accuracy.
Caregiver
Self Employed
Jan 2011 - Jan 2013 (2 years)
Provided personal care and support services to clients between 2011 and 2013, ensuring safety, comfort, and basic health needs were met.
Administrative Assistant
Tsunami Marine Limited
Jan 2010 - Jan 2011 (1 year)
Handled administrative tasks including correspondence, scheduling, and office coordination to support marine operations and staff efficiency.
Real Estate Agent
A.M. Ganess Real Estate Services
Mar 2007 - Oct 2009 (2 years 7 months)
Managed property listings and client transactions, coordinating showings and negotiations to facilitate sales and rentals from March 2007 to October 2009.
Customer Service Representative
The Maritime Financial Group
Aug 2001 - Feb 2007 (5 years 6 months)
Delivered front-line customer service and support, handling inquiries and transactions to maintain customer satisfaction between 2001 and 2007.
Executive Administrator
The Rosettes Company
Aug 1999 - Aug 2001 (2 years)
Provided executive-level administrative support, coordinating schedules, communications, and office processes to streamline operations from 1999 to 2001.
Telebusiness Communicator
Merchants Limited
Oct 1998 - May 1999 (7 months)
Managed telemarketing and customer outreach activities to generate leads and support sales initiatives during a contract in Milton Keynes.
Coordinator
Weekender Ladieswear Ltd
Apr 1998 - Sep 1998 (5 months)
Coordinated retail operations and inventory activities for a ladieswear retailer in Milton Keynes, supporting merchandising and store logistics.
Statistical / Accounts Clerk
The Beacon Insurance Company Limited
Jan 1995 - Jan 1998 (3 years)
Performed statistical reporting and accounts clerical duties to support insurance operations, ensuring accurate financial and data records from 1995 to 1998.
Customer Service Representative
First Citizens Bank
Jan 1989 - Jan 1995 (6 years)
Provided customer service and internal audit support for bank clients and processes, maintaining compliance and service quality between 1989 and 1995.
Education
Degrees, certifications, and relevant coursework
Institute of Health & Fitness
Certificate, Massage Therapy
2010 - 2010
Completed Massage Therapy program at the Institute of Health & Fitness in 2010.
Institute of Broadcasting Careers
Certificate, Broadcasting and Media Presentation
2006 - 2006
Completed Broadcasting and Media Presentation program at the Institute of Broadcasting Careers in 2006.
Computek
Certificate, Computer Applications
1997 - 1997
Completed Microsoft Word (Basic) and Microsoft Excel (Basic & Advanced) courses at Computek in 1997.
USUniversity of the West Indies School of Continuing Studies
Certificate, Computer Technology & Systems Development
1996 - 1996
Completed courses in Computer Technology & Systems Development, Introduction to Information Systems, Data Communication Systems, and Network Architecture through UWI School of Continuing Studies in 1996.
Sarah's Secretarial College
Certificate, Secretarial Studies
1987 - 1987
Completed courses in Word Processing (WordPerfect), Basic Programming, and Database/Spreadsheets in 1987.
Bishop Anstey High School
O-Level Qualifications, High School
1982 - 1987
Completed O-Level qualifications in multiple subjects at Bishop Anstey High School between 1982 and 1987.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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