Miss Salandy

Managed, trained, and mentored staff, conducting performance appraisals and providing coaching for continuous improvement. Proactively identified and mitigated fraud risks through advanced system monitoring, risk-based alert prioritization, and thorough investigation of suspicious activities.

Managed, trained, and mentored staff, conducting performance appraisals and providing coaching for continuous improvement. Proactively identified and mitigated fraud risks through advanced system monitoring, risk-based alert prioritization, and thorough investigation of suspicious activities.

Engaged with corporate clients, exceeding expectations and fostering strong relationships. Ensured timely completion of online banking requests received from customers.

Provided outstanding customer service and managed daily operational tasks. Actively marketed bank products and services.

Provided outstanding customer service and managed daily operational tasks. Actively marketed bank products and services.

Created comprehensive business intelligence reports using BI tools and Excel, providing actionable insights. Effectively coordinated sales information and provided oversight for a 12-person team, driving sales growth and improving overall team performance.

Effectively supervised and motivated a team of seven, consistently exceeding operational targets. Developed and implemented new systems and check-back processes to optimize workflow, reduce errors, and maintain strict adherence to KYC, AML, and FATCA regulations.

Conducted thorough internal reviews to identify and address suspicious activities, demonstrating strong investigative and analytical skills. Developed and implemented enhanced investigative procedures and reporting tools to improve efficiency and effectiveness.

Effectively supervised and motivated a team of seven, consistently exceeding operational targets. Developed and implemented new systems and check-back processes to optimize workflow, reduce errors, and maintain strict adherence to KYC, AML, and FATCA regulations.

Conducted thorough internal reviews to identify and address suspicious activities, demonstrating strong investigative and analytical skills. Developed and implemented enhanced investigative procedures and reporting tools to improve efficiency and effectiveness.

Successfully led a 4-person team to complete the Debit EMV Migration project of over 140,000 cards from magstripe to chip, on time and within budget. Designed and implemented KPIs and performance standards, driving improved team performance.

Proficient in utilizing multiple fraud detection systems (Vision Plus, Visa Risk Manager) to mitigate fraud risk for issuing and acquiring. Provided prompt and effective customer and branch support for debit/credit card inquiries, demonstrating strong problem-solving skills.

Proficient in utilizing multiple fraud detection systems (Vision Plus, Visa Risk Manager) to mitigate fraud risk for issuing and acquiring. Provided prompt and effective customer and branch support for debit/credit card inquiries, demonstrating strong problem-solving skills.

Successfully managed the daily operations of a high-volume credit card center, consistently exceeding performance targets and ensuring exceptional customer service. Effectively supervised, trained, and mentored staff, conducting performance appraisals and providing coaching to foster a high-performing team and ensure continuous improvement.

Engaged with corporate clients, exceeding expectations and fostering strong relationships. Ensured timely completion of online banking requests received from customers.

Created comprehensive business intelligence reports using BI tools and Excel, providing actionable insights. Effectively coordinated sales information and provided oversight for a 12-person team, driving sales growth and improving overall team performance.

Successfully led a 4-person team to complete the Debit EMV Migration project of over 140,000 cards from magstripe to chip, on time and within budget. Designed and implemented KPIs and performance standards, driving improved team performance.

Successfully managed the daily operations of a high-volume credit card center, consistently exceeding performance targets and ensuring exceptional customer service. Effectively supervised, trained, and mentored staff, conducting performance appraisals and providing coaching to foster a high-performing team and ensure continuous improvement.

Pursuing a Master of Business Administration with a specialization in Finance, Big Data, and Fintech. This program focuses on advanced financial concepts, data analysis, and emerging financial technologies.

Completed the Professional Certified Financial Advisor program, gaining expertise in financial advisory services. This certification enhances skills in financial planning and investment strategies.

Obtained the Cisco Certified Network Associate certification, developing foundational knowledge in networking. This includes understanding network fundamentals, LAN switching technologies, and routing technologies.

Completed the Introduction to Cybersecurity Certification, providing a basic understanding of cybersecurity principles. This course covered threats, vulnerabilities, and security solutions.

Earned a Project Management Certification, focusing on the principles and practices of project management. This included project planning, execution, and risk management.

Completed the Supervisory Management Certification, developing essential skills for effective team supervision. This program covered leadership, communication, and performance management.