Sara P
@sarap1
Operations-focused administrative professional driving workflow efficiency and reliable reporting.
What I'm looking for
I am an operations-focused administrative professional with over five years managing high-volume workflows and time-sensitive reporting systems. I prioritize consistency, accuracy, and continuity across administrative functions.
At the Trinidad and Tobago Police Service I compile and manage daily reports, maintain statistical tracking systems, and manage report applications while coordinating cross-departmentally to meet strict timelines. I provide technical and administrative support, maintain structured digital filing systems, and assist with workload redistribution during peak periods to sustain operational flow.
My background includes customer-facing roles in call centers and retail where I developed strong communication and stakeholder-management skills, and clerical experience maintaining student databases and office coordination for training programs. I am certified in Generative AI & Microsoft Copilot, Google IT Support, and Accounting Fundamentals, and hold EFSET English C2.
I contribute to my community as an executive member of the Las Cuevas Community Council and bring a proactive, problem-solving approach that helps organizations improve processes and maintain reliable operations.
Experience
Work history, roles, and key accomplishments
Business Operations Assistant I
Trinidad and Tobago Police Service
Oct 2020 - Present (5 years 4 months)
Compile and manage daily operational reports and statistical tracking systems, ensuring data consistency and timely cross-departmental verification to maintain operational continuity and support decision-making.
Customer Sales and Service Specialist
DirecOne Call Center
Jan 2019 - Dec 2020 (1 year 11 months)
Handled customer inquiries and processed service requests to support sales and improve customer engagement, contributing to service delivery targets and client satisfaction.
Junior Agent
iQor Trinidad and Tobago
Aug 2019 - Nov 2019 (3 months)
Assisted clients with home warranty claims and coordinated service repairs, communicating with multiple stakeholders to ensure timely issue resolution and service follow-through.
Barista
Starbucks
Dec 2017 - Aug 2018 (8 months)
Delivered high-quality customer service in a fast-paced retail environment, maintaining service standards and contributing to daily operational efficiency.
Clerical Assistant
National Training Agency
Mar 2015 - Nov 2017 (2 years 8 months)
Managed student databases and organized records while supporting documentation, scheduling, and administrative coordination for training programs and events.
Assistant Cook
MIC / MUST Programme (Chaud Café)
Jan 2014 - Jan 2014 (0 months)
Supported kitchen operations and event catering tasks, assisting with food preparation and service for programme activities.
Education
Degrees, certifications, and relevant coursework
National Training Agency of Trinidad and Tobago
Certificate / Training, Vocational / Clerical Training
Completed coursework and administrative training related to clerical and training program support at the National Training Agency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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