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Sara PSP
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Sara P

@sarap1

Operations-focused administrative professional driving workflow efficiency and reliable reporting.

Trinidad and Tobago
Message

What I'm looking for

I seek a role where I can improve operational workflows, support cross-functional teams, and apply reporting and administrative systems in a collaborative, process-driven environment.

I am an operations-focused administrative professional with over five years managing high-volume workflows and time-sensitive reporting systems. I prioritize consistency, accuracy, and continuity across administrative functions.

At the Trinidad and Tobago Police Service I compile and manage daily reports, maintain statistical tracking systems, and manage report applications while coordinating cross-departmentally to meet strict timelines. I provide technical and administrative support, maintain structured digital filing systems, and assist with workload redistribution during peak periods to sustain operational flow.

My background includes customer-facing roles in call centers and retail where I developed strong communication and stakeholder-management skills, and clerical experience maintaining student databases and office coordination for training programs. I am certified in Generative AI & Microsoft Copilot, Google IT Support, and Accounting Fundamentals, and hold EFSET English C2.

I contribute to my community as an executive member of the Las Cuevas Community Council and bring a proactive, problem-solving approach that helps organizations improve processes and maintain reliable operations.

Experience

Work history, roles, and key accomplishments

DC

Customer Sales and Service Specialist

DirecOne Call Center

Jan 2019 - Dec 2020 (1 year 11 months)

Handled customer inquiries and processed service requests to support sales and improve customer engagement, contributing to service delivery targets and client satisfaction.

IT

Junior Agent

iQor Trinidad and Tobago

Aug 2019 - Nov 2019 (3 months)

Assisted clients with home warranty claims and coordinated service repairs, communicating with multiple stakeholders to ensure timely issue resolution and service follow-through.

Education

Degrees, certifications, and relevant coursework

NT

National Training Agency of Trinidad and Tobago

Certificate / Training, Vocational / Clerical Training

Completed coursework and administrative training related to clerical and training program support at the National Training Agency.

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Sara P - Business Operations Assistant I - Trinidad and Tobago Police Service | Himalayas