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Izuma Marcus

@izumamarcus

Operations Manager at MIB CONSULT who standardized operational workflows and manages client operations across 50+ clients and cases.

Nigeria

Message

At MIB CONSULT, I manage day-to-day operations across legal, sales, client service, and administrative functions. I built and standardized core workflows, SOPs, onboarding processes, and tracking systems, and manage the client operations workflow across 50+ clients and cases.

Previously, I coordinated office operations and inventory at VICCABEL, supported international clients remotely, and served as Administrative Manager at GORETTI INDUSTRIES. At GORETTI INDUSTRIES, I introduced day and night shifts during periods of increased production demand and coordinated customer escalations through to resolution.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

MIB Consult

Nov 2025 - Present (11 months)

Manage day-to-day business operations across legal, sales, client service, and administrative functions, coordinating priorities and working closely with executive leadership. Built and standardized core operational infrastructure including workflows, SOPs, onboarding processes, and tracking systems.

Pipedrive ClickUp Apollo Pandadoc Calendly Make CRM Administration SOP Development Process documentation Recruitment Onboarding Workflow Optimization Client Operations Vendor Management Reporting

Office Coordinator & Inventory Manager

VICCABEL

Jan 2024 - Sep 2026 (2 years 8 months)

Oversaw day-to-day office operations, coordinating administrative activities, staff needs, supplies, and internal communication. Managed inventory across 15+ product categories, procurement, and vendor relationships.

Inventory Management Procurement Vendor Management Administrative Operations Reporting Coordination Client Services

Freelance Operations & Administrative Support

International Clients

Jan 2024 - Sep 2026 (2 years 8 months)

Provided remote administrative, customer service, lead generation, and operations support to international clients across multiple industries. Managed calendars, meetings, correspondence, research, and documentation.

CRM Prospecting Lead Generation Calendar Management Documentation Workflow Development SOPs Time Management

Administrative Manager

GORETTI INDUSTRIES

Jan 2021 - Sep 2026 (5 years 8 months)

Served as operational lead alongside the company owner, coordinating day-to-day activities across administration, staff operations, customer service, logistics, and office management. Managed employee administration, recruitment, and customer escalations.