Open to opportunities

David Dem

@daviddem

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Operations and customer service leader with 10+ years driving business performance and team development.

Nigeria

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What I'm looking for

I am seeking a leadership role in operations or program management where I can improve processes, develop teams, and drive sustainable growth in a collaborative organization.

I am an operations and customer-service focused leader with over a decade of experience managing teams, projects, and business processes across multiple organizations. I consistently align daily operations with company vision to improve performance and ensure sustainability.

My background includes roles as Operations Manager, Head of Operations, and Administrative Manager where I built cost-effective structures, enforced compliance, and instituted staff leadership and training programs that increased productivity and revenue.

I have delivered consulting and project support for NGOs and private firms, leading logistics, client acquisition, staff recruitment, and program implementation for workshops and capacity-building initiatives. I pair strategic thinking with hands-on administration to drive measurable results.

I value clear communication, strong customer relationships, and continuous staff development, and I bring a proven track record of designing processes, improving service delivery, and optimizing profit margins for sustained growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Mema Family Care Ltd.

Jan 2025 - Present (11 months)

Oversee daily business operations across all departments, design business processes aligned to company objectives, and implement profitable models and staff training to improve service delivery and sustainability.

Operations Management Process Design Staff Training Business Modeling Compliance Customer Service Team Leadership

Current

Operations Consultant

Current

Havrateg Consulting Ltd

Jan 2024 - Present (1 year 11 months)

Provide strategic direction for client acquisition and business development, optimize profit margins, and deliver business support in staff training, recruitment, and customer retention.

Client Acquisition Business Development Staff Training Recruitment Customer Retention Strategic Planning

Project Assistant

BonniCare Foundation

Feb 2024 - Feb 2024 (0 months)

Provided administrative support to the CEO for the School Sanitary and Hygiene Programme implementation for Sanitary Aid Nigeria, ensuring program delivery.

Project Support Administrative Support Implementation Logistics Reporting

Administrative Manager

Royal Arts Academy

Nov 2019 - Jan 2024 (4 years 2 months)

Led administrative operations, onboarding, and coordination of training, events and film productions, improving staff and student skills while managing procurement and office maintenance.

Office Administration Onboarding Event Management Training Development Procurement Vendor Management

Head of Operations

Bush House Media Limited

Feb 2018 - Aug 2022 (4 years 6 months)

Managed daily operations and staff performance, instituted compliant business processes and cost-effective structures that optimized workflow and increased revenue.

Operations Management Cost Optimization Staff Training Performance Management Revenue Growth

Assistant Project Coordinator

National Agency for the Control of AIDS

Jun 2022 - Jun 2022 (0 months)

Coordinated logistical and operational aspects of the HIVST and PrEP Domestication Workshop with State Programme Implementation Partners to ensure successful delivery.

Project Coordination Logistics Management Workshop Facilitation Stakeholder Engagement

Project Assistant

BreakThrough Action Nigeria

Apr 2022 - Apr 2022 (0 months)

Coordinated Step Down Training for SBCC, managing logistics, program coordination, venue, welfare and publicity while supporting project design and implementation.

Program Coordination Logistics Event Management Administrative Support Monitoring

Project Assistant

Report Women Skill Up

Sep 2021 - Sep 2021 (0 months)

Assisted in conception and execution of capacity building project, providing full administrative support including logistics, design, publicity and follow-ups.

Project Support Logistics Event Planning Administrative Coordination

Customer Service / Business Development Manager

Globacom

Aug 2010 - Feb 2017 (6 years 6 months)

Managed customer experience and key accounts including HNW clients, led business development teams and served in senior retail roles to drive sales and revenue growth.

Customer Relationship Management Business Development Sales Strategy Account Management Team Leadership Stock Control retail management

Programme Producer

Freedom Radio

Aug 2008 - Jul 2009 (11 months)

Created, produced and presented radio programmes while leading a team of presenters to boost listenership and station revenue through quality programming.

Content Production Program Management Presentation Team Leadership Audio Production Scheduling