Open to opportunities

Joy Omale

@joyomale

Message

I streamline operations, compliance, and business workflows for regulated, fast-paced teams.

Nigeria

Message

What I'm looking for

I’m looking to own end-to-end operations in regulated environments—building structure, improving efficiency, and partnering with compliance, finance, and people teams to reduce operational risk and keep leadership focused.

I’m an Operations & Business Operations professional with 9+ years of experience supporting regulated, fast-paced organizations across fintech, crypto, financial services, automotive, media, and technology sectors. I own end-to-end operational workflows and compliance-adjacent processes, building structure from ambiguity to improve efficiency and execution.

In my current role at Busha Digital Limited, I own end-to-end office and business operations for a regulated crypto-fintech. I coordinate logistics across travel, accommodation, maintenance, and vendors, and manage operational workflows across facilities, assets, inventory, and vendors with audit readiness and zero discrepancies.

I’ve also led headquarters operations with Flutterwave Technology across multiple countries, managing vendor management and procurement while negotiating contracts and implementing inventory controls. I implemented tracking systems for assets, purchases, and welfare initiatives to improve visibility and decision-making for leadership.

Earlier, I strengthened people operations and operational maturity at Virtusync Limited by designing organizational processes and optimizing the end-to-end employee lifecycle with policy compliance. Across my admin, financial, and operations experience—including roles supporting managing directors—I’ve built a reputation as a trusted operator who delivers reliable execution under pressure and in high-accountability environments.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Busha Digital Limited

Sep 2025 - Present (8 months)

Owned end-to-end office and business operations for a regulated crypto-fintech, ensuring compliance with internal policies, health & safety standards, and regulatory requirements. Led corporate office setup and achieved 100% SLA resolution for admin, facilities, and logistics requests.

Office Operations Facilities Management Vendor Management Logistics Coordination Compliance Support Health & Safety Audit Readiness & Regulatory SLA Management

Global Operations Support

Flutterwave Technology

Oct 2023 - Aug 2025 (1 year 10 months)

Managed headquarters operations while supporting distributed teams across Kenya, Senegal, Cameroon, Uganda, the UK, and the Netherlands. Led regional vendor management and procurement, negotiating contracts and implementing inventory controls that reduced operational costs and improved service delivery.

Global Operations Vendor Management Procurement Facilities Management Resource Planning Cross Functional Collaboration Operational Reporting

Sales Administrator

CIG (GAC) Motors, Ltd.

Feb 2022 - Jul 2023 (1 year 5 months)

Supported sales operations with accurate documentation, inventory tracking, invoicing, and order processing. Coordinated across Sales, Marketing, Finance, and Logistics, improved inquiry response rates using structured ticketing, and supported customers with timely resolution.

Sales Administration Order Processing Invoicing Ticketing Systems Cross functional Coordination Procurement Support Sales Reporting

Regional Administrator

FirstTrust Mortgage Bank Plc

Jun 2021 - Jul 2022 (1 year 1 month)

Provided executive support to the Managing Director, handling calendar management, travel, expense reporting, and confidential communications. Managed vendor relationships and facilities procurement, and supported strategic initiatives through report preparation and operational follow-up.

Executive Administration Calendar Management Expense Reporting Confidentiality Vendor Management Facilities Management Procurement Coordination Report Preparation Strategic Support

People Operations Officer

Virtusync Limited

Sep 2017 - Feb 2021 (3 years 5 months)

Designed organizational processes and supported leadership strategy by improving operational maturity and end-to-end employee lifecycle workflows. Built employee records and performance tracking systems, supported organizational change initiatives, and planned internal logistics for leadership and team events.

People Operations Employee Lifecycle Management Process Design Policy Compliance HR Documentation Performance Tracking Records Management Operational Strategy

Financial Administrative Assistant

The Nation Newspaper

Mar 2016 - Jul 2017 (1 year 4 months)

Supported financial and administrative operations across procurement, documentation, and publication logistics. Managed office inventory and bulk purchasing, improved budget tracking accuracy with digital expense monitoring, and coordinated meetings and publication page booking.

Financial administration Procurement Coordination Documentation Management Meeting Coordination