Open to opportunities

Iyiola Elufisan

@iyiolaelufisan

Message

I resolve fintech customer issues and guide merchants through onboarding across remote support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or relationship management role where I can resolve customer issues, guide users through onboarding, build lasting relationships, and contribute through clear, empathetic multichannel communication.

At Moniepoint Microfinance Bank, I support merchants from account registration and platform setup through ongoing relationship management, resolving complaints and escalating complex issues for timely follow-through.

Previously, at Bitfada Technologies, I delivered remote customer care across WhatsApp, Facebook, Instagram, and X, helping users navigate cryptocurrency products, address account issues, and maintain positive customer relationships.

I bring over five years of multichannel customer support experience, plus client-facing business development, marketing, and live radio presentation experience. I communicate clearly, listen actively, and work independently with Google Workspace, Microsoft Office, Zoom, and reliable backup connectivity.

Experience

Work history, roles, and key accomplishments

Current

Business Relationship Manager

Current

Moniepoint Microfinance Bank

Jan 2024 - Present (2 years 8 months)

Support merchants throughout onboarding, guiding customers through account registration and platform setup. Resolve customer complaints promptly by phone, WhatsApp, and in-person contact while maintaining high customer satisfaction.

Customer Support Complaint Resolution Onboarding Relationship Management WhatsApp Phone Support

Social Media Manager & Customer Care

Bitfada Technologies

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered timely, multichannel support to customers across WhatsApp, Facebook, Instagram, and X (Twitter), resolving account and platform-related issues efficiently in a fully remote role. Assisted new users with account-related questions and platform navigation, educating customers on cryptocurrency products and services.

Customer Support Social Media WhatsApp Facebook Instagram Cryptocurrency Remote Work

Freelance Radio Presenter

Crown FM

Jan 2014 - Dec 2014 (11 months)

Hosted live discussions engaging a broad audience, strengthening public speaking, clear articulation, and real-time communication skills directly transferable to phone and voice-based customer support.

Communication Skills Public Speaking Broadcasting

Business Development & Marketing Manager

Health Information Consult

Jan 2012 - Dec 2014 (2 years 11 months)

Built lasting client relationships through responsive, solutions-oriented customer service. Provided product information, guidance, and after-sales support to healthcare clients.

Customer Service Business Development Marketing Client Relations