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Emuvoke Jones

@emuvokejones

Customer service representative at Moniepoint Fintech who improved customer retention by 30% and supported customers by phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer service representative role where I can use my customer support, phone, email, chat, and CRM experience.

At Moniepoint Fintech, I responded to customer inquiries by phone, email, and chat, resolved complaints, and documented customer interactions. I recommended suitable solutions that increased customer retention by 30%.

At E.Z. Marketing (USA), I handled outbound calls, scheduled appointments, and verified sales transactions. I was promoted to Team Trainer & Sales Verifier within six months and trained over 80 recruits in three months.

Experience

Work history, roles, and key accomplishments

Telemarketer / Team Trainer & Sales Verifier

E.Z. Marketing

Apr 2024 - Jul 2026 (2 years 3 months)

Handled high-volume outbound calls, scheduled appointments, and verified sales transactions. Promoted to Team Trainer & Sales Verifier within six months, training over 80 recruits in 3 months and monitoring call quality.

Outbound Calling Appointment Scheduling CRM Sales Verification team training Quality monitoring Active Listening Communication Skills

Customer Service Representative / Business Relationship Manager

Moniepoint Fintech

Jan 2021 - Mar 2024 (3 years 2 months)

Responded to customer inquiries via phone, email, and chat, resolved complaints, and maintained accurate records. Increased customer retention by 30% and improved service delivery by 60%, recognized as Best Business Relationship Manager for 3 consecutive months.

Customer Service Complaint Resolution CRM Documentation Loan Approval KPI Achievement Cross Functional Collaboration Customer Retention