Kayode Maria

I am a customer service professional with hands-on experience in client support, communication, and problem solving across broadcast and corporate settings. I have supported audience engagement during live radio, handled front-line client inquiries, and maintained accurate customer records that improved data quality.

In my role as a Social Media Manager, I develop and manage content strategies, engage online communities, and track performance metrics to boost brand presence and conversions. I prioritize empathetic, patient interactions and clear written and verbal communication.

I have formal training with certificates in Virtual Assistance and Customer Service Fundamentals, and a National Diploma in Business Administration with Upper Credit. I use CRM and call-handling tools, desktop publishing skills, and social media management to deliver measurable improvements.

I work well under pressure, collaborate effectively with teams, and focus on reducing errors and increasing customer loyalty through after-sales support and timely follow-up.