Open to opportunities

Victoria Edet

@victoriaedet1

Message

I drive customer acquisition and digital banking adoption through high-volume outreach and customer support.

Nigeria

Message

What I'm looking for

I'm looking to build a long-term career in customer-facing roles focused on sales, marketing, customer engagement, customer experience, and customer success.

I've supported customer acquisition and digital banking adoption at Guaranty Trust Bank, making an average of 100 outbound calls daily to onboard merchants for Point-of-Sale services.

I consistently achieved a 20% daily conversion target through persuasion, relationship building, and structured CRM follow-up. I also helped customers use GTWorld and GTE Token, resolved mobile and internet banking issues, and documented feedback to improve services.

At Theaterxm, I managed social media platforms, planned and scheduled content, monitored engagement metrics, and maintained responsive communication with audiences.

I'm passionate about sales, marketing, customer engagement, and customer success, and I bring a customer-first mindset, attention to detail, and adaptability in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Outbound Call Agent

Guaranty Trust Bank

Jul 2025 - May 2026 (10 months)

Conducted outbound calls to onboard merchants for POS services, achieving a 20% daily conversion target. Supported customers with digital banking onboarding and issue resolution.

Customer Relationship Management Outbound Sales Customer Acquisition CRM Tools Digital Banking Mobile Banking Customer Support Problem Solving

Social Media Manager

Theaterxm

Dec 2023 - Nov 2024 (11 months)

Managed social media platforms, driving audience engagement and brand visibility. Created and scheduled content, monitored metrics, and responded to audience interactions.

Social Media Management Content Creation Content Scheduling Audience Engagement Metrics Analysis