Stella Otaji
@stellaotaji
I deliver fast, empathetic live chat and customer support for high-volume banking and fintech customers.
NigeriaWhat I'm looking for
I've supported banking and fintech customers through live chat, messaging, email, and phone, resolving issues with speed, clarity, and empathy.
At Moniepoint MFB, I handled simultaneous messaging inquiries, resolved product and service concerns, documented recurring issues, and contributed feedback that informed process and knowledge-base improvements.
Previously at United Bank of Africa, I delivered frontline live chat and phone support, maintained CRM follow-ups and SLA targets, and resolved escalated complaints with a 90% first-contact resolution rate.
I also supervised a team of 10 representatives and introduced a feedback-driven training program that reduced average response time by 20%. I'm looking to bring my customer retention, escalation management, and remote support experience to a global team.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Moniepoint MFB
Jun 2024 - Mar 2026 (1 year 9 months)
Delivered real-time customer support across messaging channels in a high-volume fintech environment, resolving issues accurately and empathetically. Contributed to customer satisfaction and retention through effective communication and cross-functional collaboration.
Education
Degrees, certifications, and relevant coursework
Southwestern University
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology at Southwestern University, Ogun State, Nigeria, in 2024.
Moshood Abiola Polytechnic
Higher National Diploma, Microbiology
Earned a Higher National Diploma in Microbiology from Moshood Abiola Polytechnic, Abeokuta, in 2020.
Moshood Abiola Polytechnic
National Diploma, Science Laboratory Technology
Obtained a National Diploma in Science Laboratory Technology from Moshood Abiola Polytechnic, Abeokuta, in 2016.
Bright Star Comprehensive High School
Senior Secondary School Certificate, General Studies
Completed Senior Secondary School Certificate at Bright Star Comprehensive High School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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