Open to opportunities

Adewole Dunsin

@adewoledunsin

Message

I resolve high-volume customer issues and build trust across banking, payments, and call center operations.

Nigeria

Message

What I'm looking for

I'm looking for customer service or call center work where I can resolve customer issues, use CRM and digital platforms, meet service targets, and build lasting customer relationships.

I've supported customers at Moniepoint Microfinance Bank, 1win Crypto Betting Company, and Domino's Pizza, resolving inquiries, complaints, account issues, and service requests across high-volume channels.

At Moniepoint, I guided merchants and individual account holders through digital banking services, transfer disputes, billing inquiries, and account updates while following compliance and data-security procedures. I also acquired clients and cross-sold digital banking products as a Business Relationship Manager.

In call center operations, I log and track interactions in CRM systems, manage inbound and outbound calls, escalate complex issues, and work to meet response-time, call-quality, and CSAT targets.

I'm driven by clear, empathetic communication that builds customer trust, improves retention, and helps customers confidently use digital products.

Experience

Work history, roles, and key accomplishments

Current

Call Center Operator

Current

1win Crypto Betting Company

Sep 2025 - Present (1 year)

Managed high-volume inbound and outbound calls, resolving customer inquiries and complaints promptly. Educated customers on account management and platform navigation, and consistently met departmental KPIs.

CRM Inbound Calls Outbound Calling Customer Service Complaint Resolution KPIs

Current

Data Annotator / Quality Auditor

Current

Micro1

Jan 2025 - Present (1 year 8 months)

Evaluate LLM responses against guideline rubrics, ensuring accuracy and policy compliance. Deliver structured feedback and conduct relevance ranking, sentiment analysis, and image labeling.

LLM Evaluation Prompt Evaluation Response Ranking Sentiment Analysis Image Labeling Quality Auditing Data Annotation

Customer Support Officer

Moniepoint Microfinance Bank

Jan 2022 - Jan 2025 (3 years)

Managed high volumes of customer messages and support tickets, maintaining strong first-contact resolution. Provided guidance on digital banking issues and handled billing inquiries and disputes within service-level timeframes.

Customer Support CRM Digital Banking Ticket Management Compliance

Business Relationship Manager

Moniepoint

Jan 2022 - Dec 2022 (11 months)

Executed business development strategies and acquired new clients through cold calling and field networking. Cross-sold digital banking products and led weekly team briefings to review sales pipelines.

Business Development Cold Calling Cross Selling Sales Pipeline Management Client Acquisition

Call Center Agent

Domino's Pizza

Sep 2021 - Sep 2022 (1 year)

Handled inbound order requests and up-sold menu items, increasing average transaction value. Resolved delivery and quality complaints and conducted outbound follow-up calls for feedback.

Inbound Calls Upselling Customer Service Complaint Resolution Outbound Calling

Marketer

OPay

Jan 2019 - Dec 2019 (11 months)

Participated in field marketing campaigns to demonstrate app functionality and register new users and merchants. Assisted in executing local marketing initiatives to increase brand visibility.

Field Marketing Brand Awareness Customer Acquisition