Madu Michael
@madumichael
Customer Support and Client Operations professional helping Nigerian fintech clients get results fast.
NigeriaWhat I'm looking for
I’m a Customer Support and Virtual Assistance professional with 3+ years of hands-on experience in client-facing roles within Nigerian fintech. I manage remote workflows end-to-end—handling client correspondence, CRM data, ticket resolution, and operational reporting—while ensuring zero missed follow-ups.
In my current role as a Business Relationship Manager (Moniepoint), I handle 50+ daily client interactions via email and CRM platforms, resolve inquiries and escalations within 24 hours, and coordinate service delivery across distributed teams using Slack and Zoom. Previously at Dotpay, I supported onboarding and daily support operations, kept CRM records accurate for reporting, and improved retention by tailoring solutions to client needs.
Experience
Work history, roles, and key accomplishments
Managed remote client relationships for a Nigerian fintech, handling 50+ daily client interactions via email and CRM with zero missed follow-ups. Resolved inquiries and escalations within 24 hours, and produced weekly client-facing reports while coordinating service delivery via Slack and Zoom.
Business Relationship Associate
Dotpay
Jan 2023 - Jan 2025 (2 years)
Built and maintained client relationships for a fintech payments company by managing onboarding, account support, and daily inquiries across email and in-person channels. Maintained accurate CRM records, supported client documentation and reporting, and improved retention by tailoring solutions to client needs.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Nekede, Owerri
Higher National Diploma (HND), Microbiology
2019 - 2023
Completed a Higher National Diploma (HND) in Microbiology at Federal Polytechnic, Nekede, Owerri.
Federal Polytechnic, Nekede, Owerri
National Diploma (ND), Science Laboratory Technology
2016 - 2018
Completed a National Diploma (ND) in Science Laboratory Technology at Federal Polytechnic, Nekede, Owerri.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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