Ann Njoki

I have supported a department of over 30 staff at Murang’a County Government by coordinating meetings, preparing reports, and streamlining filing systems, which improved document retrieval efficiency by 20%. At Safaricom PLC, I handled between 50–80 daily client inquiries, maintaining a 95% satisfaction rate and reducing average handling time by 10%. I have also completed ALX Virtual Assistant training, where I gained hands-on experience in inbox management, calendar scheduling, CRM tools, and professional communication. Proficient in Google Workspace, Microsoft Office Suite, and Asana, I bring strong organizational skills, adaptability, and discretion in handling confidential data to support executive-level operations effectively.