Esther Borabu seme

Volunteer secretary role supporting Kenya Red Cross activities.

Volunteer secretary role supporting Hope Foundation for the Elderly activities.

Supported business operations by analyzing workflows, optimizing business systems, and coordinating projects to improve operational efficiency in real estate investment and property management. Worked with cross-functional teams to improve internal processes and ensure accurate reporting.

Managed daily operations and social media activities, including project coordination, customer engagement, and digital marketing initiatives. Implemented operational processes and ticketing workflows to resolve issues efficiently and supported remote team coordination.

Handled high volumes of customer inquiries via phone, chat, and email with professionalism and empathy. Maintained strong QA performance and service KPIs while negotiating tailored repayment solutions and improving handling efficiency.

Assisted users with troubleshooting hardware and software issues and supported end-users with guided technical assistance. Entered and verified large volumes of data accurately and produced clear documentation.

Managed high-volume inbound and outbound calls to resolve customer queries and negotiate repayments to meet monthly collection targets. Provided clear customer communication and guidance on financial options to maintain customer satisfaction.

Provided frontline customer support via phone, email, and chat. Achieved high first contact resolution rates and maintained accurate CRM documentation while delivering timely solutions.

Completed a diploma program at Kiriri Women's University of Science & Technology in Nairobi, Kenya.