Open to opportunities

Zayn Affan

@zaynaffan

Message

I am an experienced ServiceNow engineer specializing in ITSM, automation, and ESM.

United States

Message

What I'm looking for

I'm seeking senior ServiceNow roles where I can lead enterprise ITSM/ESM implementations, drive automation and integrations, mentor teams, and improve service delivery within collaborative, growth-oriented organizations.

I am a versatile, solution-focused ServiceNow engineer with over four years of progressive experience developing, configuring, and optimizing ServiceNow platforms for enterprise environments. I specialize in ITSM, ITOM, CMDB, automation, and integrations that streamline operations and improve service delivery.

As Senior ServiceNow Architect I have led major implementations, delivered integrations with Jira and SolarWinds, and designed automated onboarding and asset-tracking workflows that reduced manual steps and response times. I have driven CMDB discovery efforts, built scoped applications for finance and facilities, managed data migrations from legacy systems, and hold certifications including CSA, CAD, CSM, and ITILv4 to support strong governance and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Architect

Current

CloudAxis Systems

Jan 2021 - Present (4 years 8 months)

Spearheaded enterprise ServiceNow implementations and designed automated onboarding and asset-tracking workflows that reduced manual steps and improved incident response times. Led integrations with Jira and SolarWinds and drove CMDB discovery to improve asset visibility and data consistency.

ServiceNow ITSM ITOM Integration Flow Designer JavaScript

ServiceNow Consultant

Cloudflare

Jan 2018 - Jan 2021 (3 years)

Designed and implemented a new ServiceNow instance to support organizational growth and compliance, built HRSD workflows with strict access controls, and created dashboards for SLA and compliance visibility. Led data migration from a legacy system and provided user training to ensure adoption.

ServiceNow Data Migration Access Control Dashboards REST APIs Scripting SLA Management

ServiceNow Administrator

MetaNetrix Systems

Jan 2015 - Jan 2018 (3 years)

Managed administration, upgrades, and platform stability for early-stage ServiceNow implementations and improved user experience with tailored UI policies and scripting enhancements. Supported CMDB setup and Discovery rollout with hands-on MID Server configuration.

ServiceNow UI Policies Scripting

ServiceNow Support Analyst

Nexora Technologies

Jan 2014 - Jan 2015 (1 year)

Served as an entry point for ServiceNow support, resolving incidents and catalog requests in alignment with SLAs and assisting with customizations and module testing to streamline support workflows. Supported senior engineers with scripting tasks and sandbox testing.

ServiceNow Incident Management SLA Management Scripting Module Testing