Ivan Hilario
@ivanhilario
Operations and sales operations leader driving process and performance.
United StatesWhat I'm looking for
I am an operations and sales operations leader with over 10 years of experience aligning business processes, sales strategy, and workforce planning to drive performance and efficiency across multi-unit operations. I am bilingual in English and Spanish and open to remote roles.
Throughout my career I have owned district-level sales forecasting, pipeline reporting, KPI tracking, and CRM optimization, implementing scalable systems and dashboards that improved data accuracy, reporting, and decision-making. I led process improvements across 10–15 locations that reduced costs and increased operational efficiency while partnering with HR and Finance to better align staffing to revenue goals.
I have a proven record of measurable results including top revenue growth, low operational loss, and improved turnover metrics, and I am currently pursuing an MBA focused on Organizational Development & Operations to further strengthen my strategic impact.
Experience
Work history, roles, and key accomplishments
District Sales & Operations Manager
T-Mobile
Jun 2015 - Present (11 years)
Owned district-level sales forecasting and pipeline reporting across 10–15 locations, implemented process improvements that reduced costs and increased efficiency, and led Salesforce adoption to improve data accuracy and reporting.
Sales & Operations Manager
Good Feet Store
Mar 2024 - Jul 2024 (4 months)
Managed day-to-day operations including staffing, scheduling, inventory control, and sales tracking; developed operational reports and implemented processes to streamline sales tracking and product ordering.
Education
Degrees, certifications, and relevant coursework
University of Arizona Global Campus
Master of Business Administration, Organizational Development & Operations
Pursuing a Master of Business Administration with a focus on Organizational Development and Operations, expected completion February 2026.
Georgia Gwinnett College
Bachelor of Business Administration, International Business
Completed a Bachelor of Business Administration with a concentration in International Business.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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