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Hassan Jilani

@hassanjilani

Business Operations Analyst with 15+ years improving profitability through KPI analysis, workforce planning, and process improvement.

United States

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What I'm looking for

I’m looking for a role where I can use KPI analysis, workforce planning, and process improvement to drive profitability, reduce costs, and improve operational performance. I want to partner with leadership and coach teams to deliver measurable results.

I’m a Business Operations Analyst and business operations professional with 15+ years of experience improving organizational performance through data analysis, workforce planning, process improvement, budgeting, recruiting, employee development, and operational leadership. I’ve built measurable results by optimizing staffing and workflows, tightening KPI-driven performance management, and leading cross-functional teams across telecommunications, renewable energy, retail operations, and manufacturing environments.

In recent leadership roles, I’ve improved store and sales performance rapidly—such as increasing Verizon store performance from #50 of 52 locations to #4 of 52 within 30 days, and lifting close rates from 40% to 59% through KPI analysis, performance monitoring, and coaching. I also drive cost and efficiency gains, including reducing annual marketing spend while maintaining performance, and improving average order value from under $5,000 to over $8,000 through process and workflow optimization.

Experience

Work history, roles, and key accomplishments

Sales Manager

Crimsafe North America

Jan 2025 - Jan 2026 (1 year)

Directed operational performance initiatives to improve profitability, resource allocation, and process effectiveness. Increased average order value from under $5,000 to over $8,000, reduced annual marketing spend from ~$90,000 to under $35,000, and improved close rates from 40% to 59%.

Workforce Planning Budget Management Forecasting Process Improvement Performance Coaching Operational Reporting Resource Allocation

Field Sales Consultant

Sunrun

Jan 2021 - Jan 2023 (2 years)

Led onboarding and training redesign to reduce ramp-up time from three weeks to two weeks. Tracked KPIs for leadership reporting and supported employee coaching, workforce development, and operational performance improvements.

Onboarding KPI Reporting Performance Dashboards Workforce Development Employee Coaching Process Improvement Change Management

Store Manager

Verizon Wireless

Jan 2006 - Jan 2021 (15 years)

Led retail operations including workforce planning, recruiting, budgeting, inventory management, and operational reporting across multiple locations. Improved an underperforming store from #50 of 52 locations to #4 of 52 within 30 days through operational restructuring and KPI-driven performance management.

Operational Reporting KPIs Workforce Planning Budget Management Forecasting Recruiting Inventory Management Performance Management

Regional Sales Manager

Aveyo Solar

Jan 2025 - Present (1 year 5 months)

Managed operations across multiple retail locations, including staffing, scheduling, recruiting, onboarding, and performance management. Conducted workforce planning and operational metric analysis to support decisions and continuous improvement.

Workforce Planning Forecasting Performance Management Employee Development Metrics Analysis Cross Functional Collaboration