Ivan Argueta

At Prialto, I manage executive inboxes, global calendars, travel logistics, expenses, research, and confidential communications to keep leadership priorities moving without missed deadlines.

Previously at Telus Digital, I led Quality Assurance teams, planned workloads, delivered quality reports, mentored analysts, and drove process improvements across customer service operations. I also audited customer interactions, analyzed KPIs, coached agents, and supported consistent quality calibration with stakeholders and clients.

My background spans contact center operations, banking and utility customer service, training, and project accounting. At 247.ai, I trained new banking customer service representatives and partnered with Quality Assurance and Operations teams to improve training curricula.

I'm a bilingual English and Spanish professional who combines executive support, operational discipline, data-driven decision-making, and process automation to improve performance and organizational growth.